CR
Benefits Assessment Officer
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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About Us
At
Civic Recruitment and Limited, we know that individuals are more than
just fixed expenses; they are the cornerstone of every thriving
organisation. That’s why we are passionate about transforming
recruitment in the public and private sectors.
In the modern job market, organisations in both public and private
sectors face significant workforce challenges. Public sector entities,
such as local councils and central government departments, often
struggle with lengthy recruitment processes, limited access to
qualified candidates, and stringent budgetary and regulatory
constraints. Private sector businesses, on the other hand, encounter
high turnover rates, difficulties managing a mix of permanent and
temporary staff, and challenges in sourcing specialised talent for
niche industries. These sector-specific obstacles, coupled with the
universal complexities of payroll management, create a pressing need
for efficient workforce solutions.
Civic Recruitment Limited addresses these challenges with
innovative recruitment and payroll solutions tailored for diverse
organisational needs. Recognising the critical hurdles organisations
face, the company leverages its expertise to streamline processes,
reduce recruitment times, and alleviate administrative burdens. With
an extensive database of over 1 million pre-screened candidates, Civic
Recruitment Limited is well-positioned to cater to the specific
needs of both public and private sectors.
Job Description
4-month contract position with a local authority
Summary
- This is a 4-month contract position with a local authority, focused on delivering a targeted, customer-focused service as part of the Council’s Crisis Resilience Fund (CRF). The role is crucial in supporting residents experiencing or at risk of financial hardship. Responsibilities include administering crisis and housing-related payments, working with residents to maximize income, reduce expenditure, and build long-term financial resilience. The postholder will also contribute to the broader Benefits service delivery, including Housing Benefit, Council Tax Support, and debt prevention activities.
Responsibilities
- Process applications for Crisis Support Payments and Housing-related payments accurately and in line with policy.
- Make timely, well-reasoned decisions, prioritising urgent and vulnerable cases.
- Ensure all awards are fully assessed, verified, and recorded.
- Identify and escalate safeguarding concerns where appropriate.
- Proactively engage with residents (primarily via telephone) to assess financial needs.
- Identify opportunities to increase household income, including benefit entitlement and grants.
- Support residents in reducing expenditure through budgeting, utility savings, and debt management.
- Provide tailored, holistic financial advice based on individual circumstances.
- Refer residents to appropriate internal teams and external agencies (e.g., debt advice services and voluntary organizations).
Essential Experience Required
- Experience working in a Benefits, Revenues, or financial support environment.
- Experience supporting vulnerable customers or those in financial hardship.
- Proven ability to manage caseloads and deliver outcomes within deadlines.
Essential Qualifications Required
- Relevant qualification in Benefits, Finance, Public Services, or a related field (desirable).
- Evidence of ongoing professional development within welfare benefits or financial inclusion.
- Safeguarding training (desirable).
Additional Information
- Working hours: 36 hours per week.
- Enhanced DBS required.
- Location: Waltham Forest Town Hall, Forest Road, Walthamstow, E17 4JF, United Kingdom.
- Work pattern: 1-2 days per week in the office, 3-4 days remote.
- Bi-weekly schedule.
- The role closes on 8th June 2026, apply ASAP.