Benefits Billing Specialist

We are building a World Class Service Center and invite you to join a team of people who are committed to a core objective of supporting life changing service and providing professional expertise to the operations and leaders we support.

About the Company

Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate 250+ senior living, home health, hospice and home care operations across 19 states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies.

Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”:

Customer Second

Accountability

Passion for Learning

Love One Another

Intelligent Risk Taking

Celebrate

Ownership

By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success.

About the Opportunity

Pennant is seeking a Benefits Billing Specialist to support the administration of employee benefit billing across Pennant’s multi-state organization. This position will be primarily responsible for direct bill processes, including employee communication, payment monitoring, account reconciliation, payroll coordination, and issue resolution. This position will also support employees transitioning from direct bill to COBRA by providing timely communication and making applicable coverage updates in Benefitsolver. The position will partner closely with Benefits, Leave of Absence, Payroll, HRIS, HR partners, and external vendors to provide accurate, timely, and employee-centered support.

The Benefits Billing Specialist will help maintain effective processes and controls, research discrepancies, support employees through billing and coverage questions, and identify opportunities to improve the efficiency and accuracy of benefits administration. The qualified individual reports to Pennant’s Director of Total Rewards and will support operations across the organization.

The position will be in-office at least 3 days a week.

Duties and Responsibilities

• Passionately embrace and practice our core values in every interaction with employees, leaders, operational partners, and team members.

• Administer direct bill processes for employees who owe benefit premiums outside of regular payroll deductions, including employees on leave and other eligible populations; communicate applicable transitions to COBRA and update coverage status in Benefitsolver.

• Monitor premium payments, past-due balances, and coverage status; conduct timely follow-up and escalate unresolved issues in accordance with established procedures.

• Reconcile direct bill payments against benefit enrollment and coverage records; research and resolve discrepancies.

• Reconcile the Weekly and Bi-Weekly Payroll Changes file to determine the reason for each change; correct benefit import errors in Workday and notify Payroll once benefit changes are approved.

• Reconcile the Payroll Actuals file from Workday against the Benefitsolver expected deductions file to determine whether retroactive adjustments should be loaded for future payroll cycles.

• Reconcile monthly vendor invoices against Benefitsolver enrollment records, resolve discrepancies, and prepare approved invoices for payment by wire transfer or ACH in coordination with Accounting.

• Respond to employee questions regarding benefit premiums, payment options, and the impact of leave or employment changes on benefit elections.

• Partner with Payroll, Benefits, Leave of Absence, HRIS, HR partners, Finance, and external vendors to ensure accurate deductions, payments, enrollment updates, and coverage administration.

• Maintain accurate documentation, case notes, audit records, standard operating procedures, and employee communications.

• Support benefit billing audits, reporting, and related internal controls.

• Identify recurring issues and recommend process, system, and communication improvements that strengthen accuracy, timeliness, and the employee experience.

• Provide benefits administration support during annual enrollment, acquisitions, system implementations, and other periods of increased activity or business need; provide additional support to the Leave of Absence team during high-volume periods, including taking on leave administration work as needed.

• Serve as a knowledgeable resource who understands the unique needs of Pennant’s home health, hospice, home care, and senior living operations.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description.

Qualifications

Required

• Two to four years of experience in benefits administration, payroll, billing, accounts receivable, HR operations, or a related field.

• Experience working with payroll deductions, payment processing, account reconciliation, or employee benefit premiums.

• Basic knowledge of employee benefits administration, including benefit eligibility, enrollment, payroll deductions, and benefit coverage changes.

• Demonstrated ability to research and resolve discrepancies across multiple systems, reports, and data sources.

• Strong attention to detail, organization, and follow-through, with the ability to manage recurring deadlines and multiple priorities.

• Strong written and verbal communication skills, including the ability to explain billing and benefits information clearly and professionally.

• Ability to handle confidential employee and financial information with discretion.

• Proficiency with Microsoft Excel and other standard Microsoft Office applications.

• Bachelor’s degree in Human Resources, Business, Finance, Accounting, or a related field, or an equivalent combination of education and relevant experience.

Preferred

• Experience supporting direct bill processes for employees on leave or otherwise not receiving regular payroll.

• Experience with Workday HCM, Benefitsolver, payroll systems, or similar benefits administration platforms.

• Experience with benefit payment reconciliation, vendor invoicing, or accounts receivable processes.

• Familiarity with COBRA continuation coverage and related employee communications.

• Healthcare, shared services, or multi-state benefits administration experience.

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employee’s needs.

From a choice of medical, dental and vision plans to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.

Compensation: Based on experience.

Type: Full Time

Location: Draper, UT

About The Pennant Group

We are proud to be affiliated with the Pennant Group, Inc. (NASDAQ: PNTG). Pennant was created in 2019 in connection with The Ensign Group, Inc.’s (NASDAQ: ENSG) spin-off of its home health, hospice, and senior living businesses. We believe that through our innovative operating model, we can foster a new level of patient care and professional competence at our independent operating subsidiaries and set a new industry standard for quality home health and hospice and senior living services. You can learn more about The Pennant Group at www.pennantgroup.com

Pennant Group is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant now operate more than 250 senior living, home health, hospice, and home care operations across 16 states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. More information about Pennant is available at https://pennantgroup.com/.

Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, CAPLICO:

Customer Second
Accountability
Passion for Learning
Love One Another
Intelligent Risk Taking
Celebrate
Ownership

By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.