Beverage Accounts Receivable Specialist

Description
EspriGas brings a modern approach to the $130 billion gas industry by utilizing a network business model to deliver products nationwide. We leverage our unique service and technological capabilities to handle the complex logistical needs of large, multi-site companies through a national network of gas supply partners. Our customers include Fortune 1000 companies across various industries, such as food and beverage, healthcare, construction, manufacturing, etc. Examples include providing medical gas to large clinic chains, pet hospitals, CO2 for top restaurant chains such as Panda Express, and supplying bulk propane to railroad companies. Our industry produces, distributes, and sells atmospheric gases and other specialty products.

Purpose of the Position
The Beverage Accounts Receivable Specialist is responsible for managing collections, processing customer payments, and maintaining accurate customer account records for the Beverage business segment. This role ensures timely collection of outstanding balances, resolves account discrepancies, and provides exceptional customer service while partnering with internal teams and external customers to support the company's financial objectives.

Responsibilities

• Manage collections for assigned customer accounts using Salesforce and Microsoft Navision, including monitoring aging reports and proactively following up on past-due balances.
• Contact customers regarding outstanding balances through phone, and email while maintaining positive customer relationships and providing a high level
  of customer service.
• Maintain accurate and up-to-date customer account information, including contact details,
  billing information, account verification, and supporting documentation.
• Research and resolve account discrepancies, billing issues, and payment disputes in
  collaboration with customers, supply partners, and internal departments.
• Request, review, and maintain supporting documentation, including proof of delivery and
  cylinder audits, to facilitate dispute resolution.
• Prepare and distribute customer statements, account documentation, and other information
  as requested.
• Maintain accurate documentation of collection activities, customer communications,
  account research, and resolutions.
• Ensure collection activities comply with company policies, internal performance standards,
  and applicable regulations.
• Collaborate with internal departments to resolve customer account issues, improve

• collection efficiency, and identify opportunities for process and operational improvements.
• Stay current on company policies, systems, accounts receivable best practices, and related
  processes while maintaining strong organization, accountability, and follow-through.
• Assist with special projects, cross-functional initiatives, and other responsibilities as
  

Qualifications

• Minimum of 2 years of accounts receivable, collections, or customer account management experience.
• Experience with Salesforce, Stripe, Microsoft Navision or similar ERP systems is a plus.
• Proficiency in Microsoft Excel, including formulas, VLOOKUPs, and Pivot Tables.
• Experience maintaining customer account records and resolving billing discrepancies.
• Minimum of 2 years of accounts receivable, collections, or customer account management
• Excellent written and verbal communication skills.

Key Competencies

• Ability to manage collections while maintaining positive customer relationships and delivering exceptional customer service.
• Strong attention to detail with the ability to research, analyze, and resolve account discrepancies accurately.
• Excellent organizational and time management skills with the ability to prioritize multiple tasks and meet deadlines.
• Strong problem-solving skills with the ability to make sound decisions and resolve customer issues efficiently.
• Proficiency in Microsoft Excel, and ERP/CRM platforms such as Salesforce and Microsoft Navision.
• Ability to build collaborative working relationships with customers, supply partners, and internal teams while supporting continuous process improvement.

Travel:

• Up to 10%

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job and may change at any time, with or without notice.

Total Rewards package

Here are just some ways we support and invest in our fantastic team:

• Health benefits with coverage on day one.
• Robust paid leave following the birth or adoption of a child.
• Hybrid and remote environments allow for collaboration, creativity, and some quiet time to focus.
• Professional development, certification, and learning resources to invest in every team member.
• Wellness programs offering access to free counseling and health and wellness programs.
• Competitive compensation because we are looking for top talent.
• A growth environment where creative thought drives limitless potential.