Bilingual Call Center Representative – Cantonese, Mandarin & English (Remote – US Hours)

Are you fluent in Cantonese and Mandarin and confident in speaking English? Do you have a calm and persuasive phone presence? Join our growing team as a Bilingual Call Center Representative, supporting patients across the United States.

What You’ll Do:

• Call patients in the US to help schedule appointments for home care visits
• Engage with patients in Cantonese over the phone
• Use English-language systems and tools to record information and follow training protocols
• Deliver a helpful, professional, and compassionate experience – no selling involved
• Follow up when necessary to ensure appointments are confirmed

What You’ll Need:

• Fluency in Cantonese and Mandarin (spoken at a first-language level)
• Good command of English (our tools, training, and communications are in English)
• Previous phone or call center experience is preferred
• A quiet and professional home working environment
• A reliable computer, high-speed internet, and a noise-canceling headset
• Ability to work US time zone hours
• Availability to start immediately

Why Join Us?

• 100% Remote
• Stable, non-sales role
• Supportive and multicultural team
• Opportunity to help make a difference in the lives of patients

If you are comfortable communicating in Cantonese and Mandarin, and understand English systems well, we’d love to hear from you!