Bilingual Client Support Receptionist

JOB DUCK IS HIRING A BILINGUAL CLIENT SUPPORT RECEPTIONIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Job Duck is seeking a Bilingual Receptionist to serve as a welcoming first point of contact for callers while providing consistent support to a busy professional team. The primary focus of this role is answering and returning phone calls, connecting callers with the appropriate person, and helping ensure every interaction is handled clearly and professionally. This opportunity is ideal for someone who enjoys receptionist work, takes pride in being available for the team, and can deliver reliable service during both quiet and high-volume periods. Through thoughtful communication and timely follow-up, this individual will help create a positive experience for every caller.

Schedule:

Monday to Friday from 09:00 AM - 06:00 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Transferring calls to the appropriate team member or department
• Returning phone calls in a timely manner
• Directing prospective client calls to the intake team when appropriate
• Gathering initial information from callers before transferring them
• Scheduling appointments and maintaining accurate calendar information
• Following up by phone with existing clients
• Using RingCentral for telephone communications
• Using Google Email, Calendar, Chat, and video tools for daily communication and scheduling
• Maintaining dependable attendance and remaining available to answer calls throughout scheduled working hours
• Answering incoming phone calls promptly and maintaining a warm, professional tone
• Following up with referral sources
• Managing multiple incoming calls during busy periods while remaining calm and organized
• Using Lawmatics and PracticePanther to support call-related and client-related workflows
• Using Microsoft Office tools and Fireflies as required for assigned work
• Serving as the primary point of contact for callers

What We’re Looking For:

• Minimum of 1 year of experience in a client-facing role, such as customer service or sales
• Advanced to native-level English proficiency, both written and spoken
• Warm, friendly, and professional telephone presence
• Clear and confident spoken English
• Bilingual verbal communication skills
• Strong active listening skills
• Empathetic and thoughtful communication
• Ability to understand conversational context and adjust communication appropriately
• Ability to remain composed during periods of high call volume
• Ability to manage multiple incoming calls without becoming overwhelmed
• Reliable attendance and punctuality
• Strong verbal communication skills
• Professional call handling and call transfer skills
• Experience with scheduling and calendar coordination
• Strong client service orientation
• Strong follow-up and information-gathering skills
• Genuine interest in long-term receptionist work
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1,015 to 1,100 USD.
• Paid time off.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.