Bilingual Collections Specialist (Local Only)

The Collections Specialist will be part of a fast-paced goal-oriented collections department focusing on the collection efforts related to past due and/or delinquent club members and personal trainer members. This position is temporarily remote and may have days where it is required to come into the office. Therefore, candidate must reside in or near Miami, FL. DUTIES AND RESPONSIBILITIES · Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments. Confer with customers by telephone to determine reasons for overdue payments and to review the terms of the contract or agreement. Locate and monitor overdue accounts, using the ABC Financial system. Record information about financial status of customers and status of collection efforts. Perform miscellaneous clerical and administrative duties such as answering correspondence, writing reports, recording address changes and payment information changes. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Must communicate & follow up effectively with direct supervisor regarding customer accounts on a timely basis. EDUCATION AND EXPERIENCE · High School Diploma or GED · Bilingual fluency in English/Spanish is required · 2 years minimum of collections or call center experience required · Knowledge of billing and collections procedures SKILLS & ABILITIES · Ability to train and work remotely · Problem-solving skills · Capable of working in a team environment and independently · Deadline oriented and able to work under pressure · Ability to prioritize and manage multiple responsibilities · Excellent written and verbal communication WORK SCHEDULE Full-time position Monday-Friday 9:00AM-6:00PM (1 hour lunch) BENEFITS · Base compensation + commission + bonus · 15 days PTO · 9 Paid Holidays + 1 Paid Floating Holiday · Health Insurance · Dental Insurance · Vision Insurance · Life Insurance · Sign On Bonus* This is a remote position. Compensation: $12.86 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Líder en la industria de fitness en Puerto Rico, contamos con 14 gimnasios en la isla, 2 box de Crossfit y sede corporativa en Miami, FL. En HCOA Fitness estamos dedicados a ayudar a las personas a cambiar sus vidas a través de la actividad física y el bienestar general. Únete a una creciente y exitosa compañía, donde tus talentos e iniciativa serán recompensados. HCOA Fitness no es solamente un gimnasio para hacer ejercicios, sino un excelente sitio para trabajar. ¡Convierte tu pasión en tu carrera y únete a los mejores profesionales en la isla!