Bilingual Contact Center Representative

Location: Chicago, IL 60631

Schedule: Hybrid (After Training)

Training: 100% On-Site for 7-8 Weeks

Hours: 40 Hours per Week | Operating Hours: 7:30 AM - 6:00 PM CT

Job Overview

We are seeking a Bilingual Customer Service Representative (English/Spanish) to join a fast-paced insurance services team. This role serves as one of the first points of contact for policyholders, providing support related to insurance products, policy information, claims intake, and general customer service inquiries.

The ideal candidate is customer-focused, dependable, and thrives in a call center environment. This individual will create positive customer experiences through professionalism, empathy, problem-solving, and ownership while delivering exceptional service to policyholders.

Key Responsibilities

• Handle inbound customer calls regarding insurance products, policies, and account inquiries.
• Assist policyholders with claims-related questions and complete claim intake requests.
• Provide detailed information regarding policy status and coverage information.
• Respond to customer questions with professionalism, empathy, and accuracy.
• Troubleshoot basic technical issues related to customer self-service tools and online access.
• Identify opportunities to transfer qualified customers to the appropriate sales team when applicable.
• Accurately document customer interactions and maintain detailed records.
• Meet or exceed departmental performance metrics, including quality, handle time, after-call work, and customer satisfaction goals.
• Utilize multiple systems and applications to research and resolve customer concerns.
• Support process improvement initiatives and provide feedback that enhances the customer experience.
• Assist with special projects and additional duties as assigned.

Required Qualifications

• Bilingual in English and Spanish.
• 3+ years of recent call center/customer service experience in a high-volume call center environment.
• Recent call center experience within the last 2 years.
• Strong tenure and demonstrated reliability in previous positions.
• Excellent verbal and written communication skills.
• Strong computer skills and the ability to navigate multiple systems simultaneously.
• Proven problem-solving and customer service abilities.
• Strong attendance record and professionalism.
• High School Diploma or GED required.

Preferred Qualifications

• Financial services experience.
• Insurance industry experience.
• Previous experience handling policyholder, claims, or benefits-related inquiries.
• Experience meeting call center performance metrics and service-level goals.

Desired Soft Skills

• Customer-focused mindset with a commitment to providing exceptional service.
• Strong accountability and ownership of responsibilities.
• Excellent communication and active listening skills.
• Ability to remain composed and professional in a fast-paced environment.
• Strong multitasking, organization, and time-management abilities.
• Adaptability and willingness to learn new systems and processes.
• Self-motivated with the ability to work independently and as part of a team.

What You'll Gain

• Opportunity to join a stable and growing organization within the insurance industry.
• Comprehensive training program and ongoing support.
• Hybrid work schedule upon successful completion of training (4 days onsite, 1 day remote).
• Collaborative team environment focused on professional growth and development.
• Long-term career advancement opportunities.

If you are a bilingual customer service professional with recent call center experience and a passion for helping customers, we encourage you to apply and learn more about this exciting opportunity.

Job Type & Location

This is a Contract position based out of Franklin Park, IL.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Franklin Park,IL.

Application Deadline

This position is anticipated to close on Oct 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.