Bilingual Credit and Collections Representative
Staples Inc.Some of what you will do:
Responsible and accountable for collection activity, credit analysis and assessment of risk with credit accounts. Additional responsibilities include relationship management, negotiation, reporting and improved communication.
Specifically, You Will:
Collect and follow up aged accounts receivable, monitor payment trends and carry out corrective measures for overdue accounts as required.
Ensure the customer operates and maintains the credit account within terms and conditions of sale/service or contract.
Serve as the contact/liaison for the assigned account portfolio.
Review/recommend credit limits to increase/decrease, suspend/reinstate credit privileges Communicate/escalate credit concerns as required with accounts that present credit risk/loss, require credit hold or third-party collection.
Maintain detailed collection/credit system notes for all account activity and maintains credit history files.
Coordinate timely resolve with Customer Care, Sales and/or Operations for account issues that may include but are not limited to, disputed deliveries, returns and credits.
Some of what you need:
Post Secondary Education.
University Degree or College Diploma would be an asset.
CCP Designation or related courses would be an asset.
`4-6 years prior related experience.
Physical demands/working conditions:
Remote environment.
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
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