Bilingual Customer Support Representative

Description We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services. In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels. This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines. What You'll Do Respond to customer inquiries via phone, email, and support channels Assist customers with order status questions Support subscription and account management requests Help customers navigate services and available resources Escalate inquiries when appropriate Maintain accurate customer records and documentation Deliver empathetic and professional customer service Meet quality, productivity, and customer satisfaction goals Follow all customer privacy and compliance requirements Compensation & Contract USD $5.50 per hour Paid weekly Independent Contractor Training & Schedule Monday-Friday, 8:00 AM-5:00 PM Central Time. Ongoing schedules will be communicated during the hiring process. Equipment We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.  Application Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Applicants selected to move forward will complete: Application Form Prescreen Questionnaire Video Interview Live interview Final Interview Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position. Requirements What We're Looking For Fluent English and Spanish communication skills Minimum 1 year of customer service or call center experience Strong phone communication skills Professional written communication skills Empathy and patience when assisting customers Strong attention to detail Ability to work independently in a remote environment Comfortable discussing sensitive wellness-related topics professionally and respectfully Nice to Have Telehealth support experience Healthcare support experience Pharmacy support experience E-commerce customer service experience Experience with Dialpad, Zendesk, Freshdesk, or similar platforms