Bilingual Dispatch/Logistic Coordinator (Job ID: AADBEN1)

IMPORTANT - Watch this quick Loom video on how to get hired: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0 C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH JOB TITLE Bilingual Dispatch/Logistic Coordinator JOB ID AADBEN1 INDUSTRY Transportation & Logistics - Oilfield LOCATION LATAM (Spanish required, with excellent English proficiency and minimal accent) JOB STATUS Full Time WORK SCHEDULE 12-hour overnight shifts (7:30 PM - 7:30 AM CT), 4 days per week (Monday through Thursday), may require daytime shift work as well. SALARY $5 - $7 per hour TARGET START DATE ASAP ROLE OVERVIEW About the Client: The client provides 24/7 remote oilfield dispatch services for trucking companies operating across high-activity oilfields throughout the United States. Their team manages dispatch operations, monitors transportation & monitoring systems, and helps keep trucks moving safely and efficiently with minimal downtime. As the company continues to grow, they are committed to building a reliable, long-term team by investing in employee development, recognizing strong performance, and creating opportunities for career advancement. About the Role: The Bilingual Dispatch Coordinator will play a critical role in supporting drivers, customers, and field operations during overnight & daytime shifts. This position requires someone who can remain calm under pressure, make sound decisions in fast-paced situations, and provide exceptional customer service while coordinating logistics. The ideal candidate is tech-savvy, highly organized, eager to learn, and motivated to grow into future leadership opportunities within the company. Key Responsibilities Dispatch Operations Coordinate drivers and dispatch activities for oilfield transportation operations. Monitor dispatch schedules and ensure timely driver assignments. Assist drivers with routing, ticket issues, and operational challenges. Help drivers safely reach job sites across multiple U.S. states. Customer & Driver Support Answer inbound phone calls from drivers, customers, consultants, and field personnel. Resolve customer concerns professionally, even in high-pressure situations. Communicate effectively with multiple stakeholders while maintaining excellent customer service. Logistics & Administrative Support Review and audit dispatch tickets for billing accuracy. Perform safety and weather checks before dispatching drivers. Maintain accurate records within CRM and dispatch software. Utilize Google Workspace and internal systems to manage daily operations. Problem Solving & Decision Making Identify operational issues and make informed decisions to keep operations running smoothly. Prioritize multiple tasks in a fast-paced environment. Take ownership of assigned responsibilities and continuously seek process improvements. Qualifications & Skills Must Excellent verbal and written English with a neutral or near-neutral accent. Fluent Spanish communication skills. Previous experience in logistics, dispatching, transportation, or customer service. Strong computer skills and the ability to quickly learn new software. Ability to work and learn multiple software platforms across different clients. Experience using CRM platforms or similar business systems. Proficiency with Google Workspace. Excellent communication and problem-solving skills. Ability to work overnight shifts (initial schedule: Monday through Thursday, 7:30 PM – 7:30 AM Central Time, including a one-hour lunch break). Reliable & redundant backup internet connection and a quiet home office. Preferred Previous dispatch or trucking industry experience. Experience supporting transportation or oil & gas operations. Familiarity with dispatch software and ticket management systems. Sales or business development experience is a plus for future growth opportunities. Experience working remotely with U.S.-based teams. Personality Traits Proactive and self-motivated. Strong decision-maker with sound judgment. Highly organized and detail-oriented. Calm under pressure and resilient in demanding situations. Customer-focused with excellent interpersonal skills. Ability to work well with the team. Quick learner with a strong sense of ownership. Ambitious and interested in long-term career growth. Team player with a positive attitude and willingness to adapt.