Bilingual (English & Québec French) - Customer Service Representative

Join Our Team! Cliquez ici pour consulter la description de poste complète en français et découvrir d’autres possibilités au Québec Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Job Description Summary Customer Service Representative Sunbelt’s Customer Service Representative is equipped for success so we can make it happen for our customers. The Customer Service Representative is empowered to provide exceptional, professional and efficient service to all customers in the rental of construction/industrial equipment and store items. This position is considered the company’s front line contact with the customer and does whatever is necessary to satisfy the customer’s needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers. Education or experience that prepares you for success: Customer service experience in either a call center environment or a dedicated customer service department Wynne or AS400 (preferred) Equipment rental or construction industry experience (preferred) Knowledge/Skills/Abilities you may rely on: PC systems and typing skills (CRM, email, chat) Supporting others to “get things done” Wynne or AS400 Equipment rental knowledge Construction industry knowledge Safety is key to our culture: The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. We value an inclusive and diverse workplace: Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class. Do you have any of these titles on your resume? Related experience may include: Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative Base Pay Range - Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental, Vision, Life Insurance Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days Leading wages Tuition Reimbursement RRSP Matching Tool and Boot Allowance Career development and advancement Employee Assistance Program Sunbelt Rentals supports service members. Veterans encouraged to apply. If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter. This position requires fluency in both English & French. Proficiency in English is necessary to effectively communicate with clients and colleagues across North America, respond to English inquires and ensure clear internal collaboration with our team.