Bilingual English / Spanish Customer Service Representative

This is a Fully Remote Job

1. About Our Client:

The organization operates in the healthcare sector, focusing on improving access to pharmacy benefits and care services. It addresses the challenge of language barriers by providing bilingual support, facilitating better communication and service for English and Spanish-speaking customers. With a global reach, the program leverages technology and data to enhance health outcomes and advance health equity.

2. About the Opportunity:

The Bilingual English / Spanish Customer Service Representative role is designed to provide responsive, clear communication and support to customers regarding pharmacy benefits and home delivery services. This position directly impacts customer satisfaction and helps ensure access to necessary healthcare resources by delivering accurate information and assistance in both English and Spanish.

3. Responsibilities:

• Handle 60 to 80 inbound calls daily related to pharmacy benefits and home delivery
• Actively listen and ask appropriate questions to document customer information accurately
• Make outbound calls as needed for customer follow-ups
• Maintain adherence to scheduled shifts and attendance requirements

4. Requirements:

• High School Diploma or GED
• 18 years of age or older
• Minimum one year of customer service experience
• Fluency in English and Spanish
• Proficiency with Windows PC applications and basic Microsoft Word and Excel skills
• Commitment to 3 to 4 weeks of full-time virtual training with full attendance and camera presence
• Flexibility to work 40 hours per week, including variable 8-hour shifts between 5:00 am and 11:00 pm local time, and occasional overtime or weekend shifts during peak periods
• Residence within TX, NC, FL, GA, MO, IN, SC, AZ, KS, KY, or OK
• Secure, dedicated workspace with high-speed wired internet meeting specified standards

5. Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

6. Benefits & Perks:

• 3 to 4 weeks of paid virtual training

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or origin.

Note:

TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.