Bilingual Front Desk/ Insurance Specialist - Cardiology

Job Description We are seeking a compassionate and highly professional Bilingual Virtual Assistant to support our client's high-volume Cardiology practice during EST business hours. The ideal candidate has prior hands-on experience in a U.S. cardiology setting, mastery of eClinicalWorks (eCW), and exceptional English and Spanish phone communication skills to manage critical patient inquiries, medical results, and scheduling with high patience and empathy. Key Responsibilities Call Management: Manage high-volume inbound phone calls, route communications appropriately, and handle patient requests with utmost respect and empathy. Results & Messaging: Communicate lab/test stats and results to patients as directed, utilizing TigerConnect for secure messaging. Scheduling: Book and coordinate urgent/stat appointments within eClinicalWorks (eCW) . Insurance Verification: Verify patient insurance eligibility and coverage status prior to appointments. Full insurance verification cycle experience. Administrative Operations: Provide general front-desk support utilizing eCW. Language: Native or fully fluent in both spoken and written English and Spanish, featuring clear phone articulation and a professional tone. Software: At least 1 year of hands-on experience using eClinicalWorks (eCW) is strictly required. Familiarity with TigerConnect is strongly preferred. Specialty Experience: Background working specifically within a U.S. Cardiology practice is required. Core Competencies: Exceptional patience, empathy, and a high level of professional integrity. Zero tolerance for dynamic conflict or unprofessionalism. Schedule: Full-time commitment working 8:00 AM – 5:00 PM EST, Monday through Friday. Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour, depending on skill set and experience. The schedule is Monday through Friday, 8:00 AM – 5:00 PM EST.