HR Recruiter

Contract: 6-Month Temporary Contract
Schedule: Monday–Friday, 8:00 AM–6:00 PM
Work Model: Remote, with availability to attend the office as required for onboarding and offboarding activities

About the Role

In MX CCS we are looking for a Bilingual HR Recruiter to join our Mexico HR team on a 6-month temporary contract and support our hiring needs during peak season.

The primary focus of this position will be high-volume Customer Service recruitment, while also providing support with hiring documentation and general HR administrative and back-office activities.

The ideal candidate is organized, proactive, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities

• Manage the full-cycle recruitment process for Customer Service and other assigned positions.
• Source candidates through Indeed, job boards, referrals, social media, and other recruiting channels.
• Review resumes and conduct initial candidate screenings.
• Conduct interviews and evaluate candidates' experience, communication skills, and English proficiency.
• Coordinate interviews between candidates and Hiring Managers.
• Maintain consistent communication and follow-up with candidates throughout the recruitment process.
• Support high-volume and seasonal hiring initiatives.
• Maintain accurate candidate tracking and recruitment records.
• Partner with Hiring Managers and HR to understand staffing needs and hiring priorities.
• Provide regular updates on recruiting progress, candidate pipelines, and open positions.
• Assist with hiring documentation, employee files, and pre-employment requirements.
• Support the preparation and collection of HR documentation.
• Assist with onboarding and offboarding processes, including attending the office when required.
• Provide administrative support for general HR back-office activities.
• Support the HR team with employee documentation, records, and other assigned administrative tasks.
• Ensure a professional and positive candidate and employee experience throughout HR processes.

Requirements

• Minimum 1 year of recruiting experience, preferably recruiting Customer Service, Call Center, or BPO positions.
• Previous experience recruiting Customer Service Representatives.
• Bilingual English and Spanish, with strong verbal and written communication skills.
• Experience conducting candidate screenings and interviews.
• Strong organizational and administrative skills.
• Detail-oriented and comfortable working with employee and hiring documentation.
• Ability to manage multiple vacancies and candidates simultaneously.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Comfortable communicating with candidates, employees, and Hiring Managers in both English and Spanish.
• Proficiency with Microsoft Office, Teams, and online recruiting platforms.
• Availability to attend the Mexico office for onboarding, offboarding, and other HR activities when required.

Preferred Qualifications

• Experience with high-volume or seasonal hiring.
• Experience using Indeed and other recruiting platforms.
• Previous experience supporting HR administrative or back-office processes.
• Experience working in a remote or multi-brand environment.
• Familiarity with recruitment metrics and candidate pipeline tracking.

What we offer: