Bilingual Insurance Operations Specialist (Applied Epic)

Bilingual Insurance Operations Specialist (Applied Epic)

▪️ Location: Dominican Republic (100% Remote)

▪️ Schedule: Monday – Friday | 9:00 AM – 5:00 PM EST

▪️ Employment Type: Full-Time, Permanent

▪️ Pay Rate: $5.00 – $6.00 USD / hr

▪️ Languages: Fluent English & Spanish (Professional Level Required)

About the Role

Are you a bilingual insurance professional looking for a stable, long-term career opportunity with room for growth? We are seeking a detail-oriented Bilingual Insurance Operations Specialist to join our remote team!

In this role, you will be essential in supporting day-to-day client servicing, managing documentation, and keeping agency records pristine.

Key Responsibilities

• Documentation Processing: Issue Certificates of Insurance (COIs) and process policy documents efficiently.
• Proposal Preparation: Draft and organize proposals from incoming carrier quotes.
• Client & Account Support: Assist with daily servicing tasks to deliver excellent client satisfaction.
• System Management: Maintain and update client profiles using Applied Epic (or related AMS tools).

Requirements

• Agency Management System (AMS) Experience: MUST HAVE hands-on experience using Applied Epic.
  

Note: Candidates with strong experience in similar platforms like AMS360, Vertafore Sagitta, or QQCatalyst will also be considered. This experience MUST be clearly highlighted on your resume.

• Industry Background: 1–3+ years of recent experience in insurance processing, verification, or insurance-focused call center/customer service.
• Language Proficiency: Strong, professional-level fluency in both English and Spanish (written & spoken).
• Location: Must currently reside in the Dominican Republic.
• Key Skills: Exceptionally organized, detail-oriented, and skilled at multitasking in a fast-paced environment.

Perks & Benefits

• 100% Remote: Enjoy working from the comfort of your home.
• Stable Hours: Full-time, steady weekday schedule with weekends off.
• Career Growth: We love to promote high performers! Clear pathways exist for long-term career advancement.