Bilingual Italian/English Travel Advisors

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners in Software Development & Analytics, digital solutions, business operations, and customer experience services. FlairsTech collaborates closely with clients across North America, Europe, the Middle East, and Africa, working as an extension of their internal teams to improve processes and productivity. The company’s success is strongly rooted in its people-oriented culture and commitment to professional growth. Team members join a diverse, dynamic environment where their contributions drive real impact in global projects.

Role Description This is a full-time Bilingual Italian Travel Advisor role in a hybrid work arrangement based in Qesm El Maadi, with some work-from-home flexibility. The Travel Advisor will support customers in Italian and English, handling inquiries related to travel bookings, itineraries, changes, and cancellations via phone, email, and chat. Day-to-day responsibilities include providing accurate travel information, recommending suitable options, and ensuring a smooth booking experience aligned with company policies and partner guidelines. The role also involves resolving issues, escalating complex cases when needed, and maintaining detailed records in the customer management systems. The Travel Advisor will collaborate with team members and supervisors to meet performance targets, continuously improve service quality, and follow established procedures and compliance standards.

Qualifications

• Strong proficiency in Italian and English, with excellent written and verbal communication skills.
• Customer service and client support skills, including active listening, problem-solving, and conflict resolution.
• Ability to work with booking platforms and travel-related systems; comfort using CRM tools and standard office software.
• Attention to detail, time management, and organizational skills to handle multiple inquiries efficiently.
• Adaptability to hybrid work arrangements, with a reliable home workspace and the ability to work on-site in Qesm El Maadi.
• Prior experience in travel, hospitality, tourism, or contact center environments is an advantage.
• Willingness to work in shifts and adhere to established schedules to support international customers.
• High school diploma or university degree in a relevant field (e.g., Tourism, Languages, Business) preferred.