We are seeking a highly organized, clinically trained
Virtual Medical Assistant / Patient Care Coordinator
to support an
Orthopedics, Pain Medicine, & PM&R
practice. The ideal candidate is a seasoned Nurse (RN or NP) with a strong hospital background who combines clinical judgment with virtual administrative excellence to manage complex patient case files, navigate multi-payer insurance verifications, and deliver exceptional cross-channel patient care.
Key Responsibilities
High-Volume Case Management:
Manage and organize large, complex patient files and clinical records with extreme detail and accuracy.
Cross-Channel Communication:
Conduct professional, warm, and clear patient outreach across phone, email, and text messaging.
Insurance Verification & Coordination:
Navigate complex verifications across Commercial, Personal Injury (PI), and Workers' Compensation coverage.
Schedule & Calendar Management:
Oversee provider calendars, book patient appointments, and ensure smooth clinical workflow.
Clinical Triage & Oversight:
Utilize nursing judgment to handle patient inquiries, understand treatment contexts, and streamline care without requiring heavy supervision.
Clinical Credentials:
Active RN (Registered Nurse) or NP (Nurse Practitioner) background
(non-negotiable)
.
Hospital Experience:
Minimum
3 years
of clinical hospital nursing experience.
Virtual Assistant Experience:
Minimum
2 years
working as a Virtual Assistant.
Language Skills:
Fully bilingual in
English and Spanish
, featuring a friendly voice and exceptionally clear spoken English.
Insurance Expertise:
Hands-on experience verifying Commercial, Personal Injury (PI), and Workers' Comp coverage.
Tech & Admin Skills:
Proficient in calendar management, appointment booking, and multi-channel communication systems.
Core Trait:
Highly organized, meticulous, and capable of juggling heavy caseloads without letting details slip.
Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8am-5pm EST.