Patient Care Coordinator & Administrative Virtual Assistant

We are seeking a part-time Virtual Patient Care & Administrative Assistant to support a growing cash-based physical therapy clinic. The clinic operates in a hybrid model (in-person and virtual). Your primary goal is to free up the clinician's time so he can focus on patient care, while you own the coordination, communication, and day-to-day admin tasks. This is an ideal role for someone who is detail-oriented, warm and professional on the phone, highly organized, and proactive about solving problems without needing constant direction. We are always looking for enthusiastic, problem-solving personalities. Fluent English and exceptional teamwork skills are required for all of our positions. Please submit your resume or any documentation in English. We can't wait to meet you! Qualifications: ● Exceptional English communication skills, both written and verbal (C1 level Minimum). ● Strong organizational skills and attention to detail; able to manage multiple tasks and follow-ups simultaneously. ● Comfort working independently and proactively: able to figure things out, ask thoughtful questions, and take ownership of outcomes. ● Prior experience in administrative, customer support, or coordination roles ● Experience in a medical, therapy, or dental office (front desk, patient coordinator, VA, etc.). Extra plus if experienced with physical therapy Practices ● Familiarity or comfort learning about medical terminology. ● Experience working with EMR systems or similar scheduling/medical software. Responsibilities: Patient Communication & Scheduling ● Manage incoming and outgoing patient communication (email, phone, and potentially text/portal messages). ● Schedule, reschedule, and confirm appointments for in‑person and virtual visits. ● Conduct follow-up outreach to patients (e.g., checking in after visits, responding to questions, helping them get on the schedule). ● Assist with family member/referral scheduling (e.g., when existing patients request appointments for relatives). Administrative & Practice Support ● Monitor and respond to general clinic inquiries in a timely, professional manner. ● Help ensure patients receive superbills and any necessary documentation so they can submit for out-of-network benefits. ● Track and organize emails and tasks so nothing falls through the cracks. ● Support the development, documentation, and refinement of SOPs (Standard Operating Procedures) as the clinic grows. ● Identify opportunities to streamline processes and suggest improvements to workflows and communication. What We Offer: ● Fully remote Position! Work from any place in the world! ● Take your local Holidays: We understand how important it is to take time with your family and loved ones on important days. ● Paid vacation. ● Professional Growth: Opportunities for training and development in a fast-growing company. ● Compensation: Competitive salary and performance-based incentives. About FullPond: At FullPond, we care about people. We're all about transforming the way businesses discover and collaborate with remote talent. We're passionate about connecting amazing people with great companies. We are always looking for people who are eager to roll up their sleeves, work hard, and create solutions to problems. This energy and attitude is what makes us unique. We believe in transforming lives through meaningful work and opportunities that reward your effort and dedication. Join us to grow professionally, collaborate with global teams, and make an impact-all while working for top-tier companies eager to value your skills and potential.