Bilingual Patient Service Center Representative

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 70 clinics across 8 states , and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93 , the highest patient satisfaction in the industry. (Healthcare Call Center) Remote Bilingual English & Spanish Required Schedule: Monday–Friday, 9:00 AM–5:30 PM (can be English or bilingual) Sunday–Thursday, 11:00 AM–7:30 PM (must be bilingual) About the Role Metro Vein Centers is seeking a Bilingual Patient Service Center Representative to serve as a remote extension of our in-clinic front desk teams. In this role, you’ll communicate directly with patients by phone, email, and text message to support scheduling, appointment changes, insurance verification, patient questions, and general care coordination. You’ll help ensure patients feel informed, supported, and cared for throughout every interaction. This is an excellent opportunity for candidates with experience in healthcare call centers, medical front desk operations, patient access, scheduling, insurance verification, or customer service environments who enjoy helping patients and thrive in a fast-paced, high-volume setting. The ideal candidate is organized, empathetic, dependable, and comfortable balancing patient communication, scheduling, documentation, and problem-solving simultaneously. What Your Day Looks Like Answering inbound patient calls throughout the day Supporting patients through phone, email, and text message communication Scheduling and rescheduling appointments within the EMR system Verifying insurance coverage and confirming appointment details Returning missed calls and managing cancellation or no-show lists Assisting patients with general questions related to appointments, insurance, or care coordination Collaborating with clinic and operational teams to support a seamless patient experience What You’ll Do Communicate with patients in an omni-channel fashion via phone, email, and text messaging Answer inbound patient calls and place outbound follow-up calls as needed Schedule, reschedule, and confirm patient appointments accurately within the EMR system Verify insurance eligibility and confirm patient demographic and appointment information Respond to patient questions related to appointments, billing, insurance, and clinic processes Return missed calls and manage no-show or cancellation workflows Maintain accurate documentation within the EMR system Meet departmental quality metrics, responsiveness standards, and customer service expectations Collaborate with internal teams to support a positive patient experience throughout the care journey What You’ll Bring Bilingual English and Spanish communication skills required Strong customer service and patient communication skills Ability to multitask between calls, scheduling, documentation, and patient support responsibilities Comfort working in a fast-paced healthcare call center or patient support environment Strong attention to detail and accuracy when documenting patient information Ability to remain calm, professional, and empathetic during patient conversations Comfortable navigating EMR systems, scheduling platforms, payer portals, and healthcare technology Reliable, organized, and team-oriented mindset Education & Experience High school diploma or equivalent required Prior experience in a healthcare call center, medical office, patient access, scheduling, or customer service role strongly preferred Experience verifying medical insurance coverage preferred Experience working within EMR systems or healthcare scheduling platforms preferred This Role Is Great For Candidates With Experience In: Healthcare Call Centers Medical Front Desk Patient Access Medical Scheduling Insurance Verification Medical Reception Outpatient Clinics Dental Offices Healthcare Customer Service EMR Scheduling Patient Registration Bilingual Patient Support Benefits to Support Your Wellbeing & Lifestyle Full-time team members at Metro Vein Centers are eligible for: Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off (PTO) + Paid Company Holidays Company-Paid Life Insurance Short-Term Disability Insurance Employee Assistance Program (EAP) Career Growth & Development Opportunities Compensation Compensation for this role varies based on years of experience, skill set, and alignment with position requirements. The Metro Vein Centers Difference Healthy legs. Happier lives. At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust. A team united by purpose. Our values guide everything we do: Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for. Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients. A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy. Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes. Commitment to Growth – We invest in our people, fostering advancement and professional development at every level. Metro Vein Centers is an Equal Opportunity Employer. We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal & Compliance Notice: Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Your privacy matters. 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