Little Miracles Pediatrics is seeking a
bilingual Virtual Medical Receptionist / Medical Assistant
to provide professional, patient-focused front-desk support for a busy pediatric practice. The ideal candidate will have hands-on experience working with
eClinicalWorks (ECW)
, strong medical front-desk experience, and excellent communication skills in both English and Spanish.
This position will be responsible for managing patient appointments, answering inbound calls, verifying insurance eligibility and benefits, responding to emails, and supporting the practice with day-to-day administrative tasks.
Key Responsibilities
Schedule, reschedule, and manage patient appointments using
eClinicalWorks (ECW)
.
Answer and manage inbound patient phone calls professionally and efficiently.
Provide friendly and professional communication with patients and families.
Respond to patient emails and messages through the practice inbox.
Perform insurance eligibility and benefits verification.
Maintain accurate and up-to-date patient information and appointment records.
Assist with general medical front-desk and administrative tasks as needed.
Follow established practice procedures for scheduling, patient communication, and insurance verification.
Handle a high volume of patient interactions while maintaining a positive and professional phone presence.
Ideal Candidate
The ideal candidate is a
patient-focused, bilingual healthcare professional
who is comfortable speaking with parents and patients, managing a busy phone line, scheduling appointments, verifying insurance, and handling multiple administrative responsibilities throughout the day.
A warm and professional communication style is especially important, as this role involves frequent interaction with pediatric patients' families.
What We’re Looking For
Must-Haves:
Bilingual English/Spanish
eClinicalWorks (ECW) experience
Medical front-desk/reception experience
Patient scheduling experience
Inbound call handling experience
Insurance eligibility/benefits verification
Availability to work EST hours
Strong communication and phone skills
Nice-to-Haves:
Portuguese
Pediatric healthcare experience
Experience supporting a U.S.-based pediatric practice
If you are an experienced bilingual medical receptionist or virtual medical assistant with strong ECW experience and a passion for providing excellent patient service, we would love to hear from you.
Required Qualifications
Fluent in English and Spanish
, both spoken and written.
Hands-on experience using
eClinicalWorks (ECW)
.
Previous experience as a
medical receptionist, front-desk coordinator, patient care coordinator, or medical virtual assistant
.
Experience handling
inbound patient calls and appointment scheduling
.
Previous experience with
insurance eligibility and benefits verification
.
Excellent verbal and written communication skills.
Confident, professional, and friendly phone personality.
Strong organizational skills and attention to detail.
Ability to work
EST hours
.
Comfortable working independently in a remote environment.
Preferred Qualifications
Portuguese language skills
are a strong plus; English/Spanish/Portuguese would be ideal.
Previous experience working in a
pediatric practice
or pediatric front-desk environment.
Experience supporting U.S.-based healthcare practices.
Familiarity with common healthcare administrative workflows and patient scheduling processes.
Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. Schedule TBD EST.