Bilingual receptionist for a law firm

Front Desk & Communications Answer and direct a high volume of inbound calls in both English and Spanish with professionalism, warmth, and efficiency Greet and assist clients, prospective clients, and visitors (virtual or in-person as applicable) with a positive and helpful attitude Respond to emails, voicemails, and messages promptly and route them to the appropriate team member Take accurate and detailed messages and ensure timely delivery to attorneys, paralegals, or case managers Handle client inquiries with empathy and discretion, providing general information about the firm without giving legal advice Make outbound calls to clients, medical providers, insurance companies, and other parties as directed Scheduling & Calendar Management Schedule, confirm, and reschedule appointments, consultations, depositions, and meetings for attorneys and staff Maintain and update attorney and team calendars in real time Send appointment reminders to clients and follow up on no-shows or cancellations Coordinate conference calls and virtual meetings, including sending links and ensuring all parties are confirmed Administrative Support Perform accurate and timely data entry into the case management system Prepare, send, and track routine correspondence and documents as directed by the legal team Assist with organizing and maintaining digital client files and records Process incoming and outgoing mail, faxes, and documents Support attorneys, paralegals, and case managers with administrative tasks as needed Assist with printing, scanning, copying, and filing documents in an organized manner Client Experience Serve as a warm and reassuring point of contact for clients who may be going through a stressful and difficult time Follow up with clients on outstanding documents, signatures, or information requests Escalate client concerns or urgent matters to the appropriate team member quickly and professionally Maintain a consistently positive, patient, and professional tone in every interaction Multitasking & Office Coordination Manage multiple simultaneous tasks — phone calls, scheduling, data entry, and correspondence — without losing accuracy or composure Prioritize tasks effectively in a fast-paced, high-volume environment Anticipate the needs of the team and take initiative to keep daily operations on track Maintain organized systems for tracking tasks, messages, and follow-ups throughout the day Required Fully bilingual in English and Spanish — written and verbal (required, non-negotiable) Minimum 1–2 years of experience in a receptionist, administrative, or front desk role Exceptional multitasking ability — comfortable managing phones, scheduling, and data entry simultaneously Strong organizational skills with meticulous attention to detail Excellent verbal and written communication skills in both languages Professional, friendly, and composed demeanor — especially when handling difficult or emotional callers Proficiency with Microsoft Office / Google Suite and video conferencing tools (Zoom, Google Meet, etc.) Reliable internet connection and a quiet, distraction-free remote workspace Self-motivated and able to manage time effectively without close supervision Preferred Experience working in a personal injury or general law firm (strong plus) Familiarity with legal terminology, case management software, and legal office procedures Experience with e-signature platforms (DocuSign, Adobe Sign, or similar) Experience handling high call volumes in a customer-facing or client services role Comfortable working across multiple time zones if required Fully remote, full-time position with a consistent schedule Competitive compensation based on experience Welcoming, team-oriented work environment with clear expectations Opportunity to grow into expanded administrative or legal support roles PTO, Holidays and attendance bonus