Bilingual Sales Representative

Job title: Bilingual Sales Representative Employment Type: Full Time — Remote with Philippine Employment Benefits Health Care, Social Security Contribution, Paid Leave, 13-Month, etc. Job Description How you'll make an impact? Our client is a leading U.S.-based network of men's health clinics specializing in advanced, evidence-based wellness and medical aesthetic solutions. They provide state-of-the-art procedures designed to improve confidence, quality of life, and overall well-being in a professional, patient-centered environment built on trust, care, and results. The company provides a supportive and professional environment, where employees can thrive and contribute to improving the lives of others. As a Bilingual Sales Representative, you will serve as the key point of contact for both English- and Spanish-speaking prospects. You'll be essential in guiding prospective clients through the decision-making process with professionalism, empathy, and discretion, to ensure a seamless experience from the initial inquiry to treatment scheduling. Role Overview: For this critical role, we are looking for a confident and results-driven professional fluent in both English and Spanish (spoken and written) to highlight the benefits of the clinic's procedures, provide personalized responses, and ensure a professional and tactful communication style, focusing on driving conversions from leads to treated patients. You will use the clinic's approved messaging platform to respond to inquiries and may conduct phone consultations to ensure every prospect is well-versed on the procedure, as well as use their designated CRM to assist with pipeline management and lead follow-up as needed. Key Responsibilities: Customer Engagement: You will respond to customer's inquiries via text messaging promptly and professionally, ensuring a high-quality experience. You will tailor responses and templates to address individual customer needs and provide a personalized touch. You will be able to maintain respectful and tactful communication at all times, following approved guidelines and processes. Bilingual Communication Deliver all sales conversations, emails, and follow-up messages with equal fluency and professionalism in both English and Spanish Adapt tone, language, and communication style to match each prospect's preference Sales & Lead Management: You will respond to inquiries via approved messaging platform to provide clear, informative responses in English and Spanish, highlighting the clinic's procedures and their benefits Schedule and conduct phone consultations with accurate notes and contact details Use designated CRM to send lead follow-ups and assist with pipeline management as needed. You will assist with additional sales-related tasks and projects, contributing to the overall sales process. Client Experience & Relationship Building Create a warm, non-judgmental, and confidential first impression with every prospect Address common questions, concerns, and objections with empathy and accurate information Escalate complex clinical questions to the appropriate team member immediately Required Experience: Minimum 2 years of experience in sales, appointment setting, customer-facing roles, or client relations, demonstrating an ability to drive conversions Fluent in English and Spanish, with strong written and verbal communication skills and the ability to produce clear, error-free professional messaging. Comfortable handling sensitive, private, and confidential client inquiries with discretion and professionalism Preferred Qualifications: Prior experience in medical aesthetics, healthcare services, wellness, or any client-facing role in a private or sensitive services industry Experience working with U.S.-based or Latin American clients Familiarity with consultative selling techniques with the ability to guide a prospect rather than hard-sell Background in appointment setting for high-ticket services where trust and relationship-building drive conversion Experience using CRM tools to manage leads, log notes, and track pipeline status A background in the medical field is a plus, but not required. Candidates with medical knowledge will have an advantage in understanding client needs and procedures. What You'll Bring to the Team: Bilingual confidence: You switch seamlessly between English and Spanish Customer-Centric Approach: You will focus on providing an excellent customer experience by understanding their needs and delivering tailored responses. Empathy first: You lead every conversation with genuine care and respect for the privacy of the prospect. Professionalism: You will maintain a professional and respectful tone in all communications, fostering trust and engagement with clients. Independence: You will work effectively on your own, managing time and priorities to meet business objectives. Reliability: The client can count on you to show up, respond quickly, and represent the brand with the same quality every single day. Schedule & Location Setup Location: Fully Remote Work Schedule: Monday to Friday, 8:00 AM – 5:00 PM Central Daylight Time Monday to Friday, 9:00 PM – 6:00 AM PH time Contract Type : Rank & File Benefits: Philippine Employment Benefits Health Care, Social Security Contribution, Paid Leave, 13-Month, etc. Limited Permitted Paid Holidays Leave: ~Due to the nature of the role, scheduled coverage of Monday to Friday needs to be followed, but the above listed very important holidays are permitted paid leave.