Billing & Accounts Receivable Team Lead (Offshore)

Job Description Billing & Accounts Receivable Team Lead (Offshore) Position Summary The Billing & Accounts Receivable Team Lead (Offshore) supports the Accounting Manager – Billing & Revenue by leading day-to-day billing operations and providing technical leadership to the offshore Billing & Accounts Receivable team. This role is responsible for ensuring accurate and timely billing, Sales Order processing, billing adjustments, and operational support for the Company's Quote-to-Cash process. The position also serves as a backup for critical Billing & Revenue functions while driving standardization, quality, and continuous process improvements. Job Details Hybrid: 2 days onsite (Tuesday and Wednesday) and 3 days’ work from home (Monday, Thursday, Friday) Monday to Friday | 8:00 PM to 5:00 AM (Manila Time) *Following US Holidays Primary Responsibilities Lead the day-to-day operations of the offshore Billing & Accounts Receivable team and serve as the primary point of contact for billing-related activities. Prepare and review customer invoices to ensure timely, accurate, and complete billing. Create and maintain Sales Orders and related billing records in NetSuite. Monitor and manage the Billing inbox, ensuring timely responses to internal and external requests. Prepare and process credit memos, billing adjustments, and rebills with appropriate approvals and supporting documentation. Support customer account reconciliations and investigate billing discrepancies. Assist with equipment billing, customer portal billing (e.g., Coupa), and other specialized billing activities as assigned. Serve as backup for critical Billing & Revenue functions, including billing operations, Sales Order processing, and cash application. Maintain billing documentation, standard operating procedures, and internal controls. Identify opportunities to improve billing accuracy, automate processes, and enhance operational efficiency. Support month-end close activities related to billing and Accounts Receivable. Leadership Responsibilities Provide day-to-day guidance, coaching, and training to offshore Billing & Accounts Receivable staff. Review work for accuracy, completeness, and compliance with established procedures. Monitor workload, productivity, and service levels. Support onboarding, cross-training, and continuous process improvement. Cross-Functional Partnerships Accounting Manager – Billing & Revenue Accounts Receivable & Collections Manager Sales Customer Success Revenue Operations Qualifications Bachelor's degree in Accounting, Finance, or a related field. 8+ years of progressive Billing and Accounts Receivable experience, including experience leading or mentoring a team. Hands-on experience with NetSuite and Salesforce is required. Experience in a SaaS or recurring revenue environment preferred. Advanced Microsoft Excel skills, including PivotTables, lookups, complex formulas, and data analysis. Strong analytical, problem-solving, and organizational skills. Proficiency in using AI tools to improve productivity, process efficiency, and data analysis. Excellent communication skills and attention to detail. Key Performance Indicators Billing accuracy and timeliness. Sales Order accuracy. Billing inbox response time. Credit memo turnaround time. Reduction in billing errors and rework. Process improvements and SOP development. Cross-training and backup readiness.