Billing and Credit Control Specialist

Billing and Credit Control Specialist We usually respond within three days We're looking for a highly organised and detail-oriented Billing & Credit Control Specialist to join our Finance team. This role is responsible for ensuring the accurate and timely billing of customers, managing accounts receivable, maintaining strong customer relationships, and supporting healthy cash flow through effective credit control. Working closely with Finance, Sales, and Customer Success teams, you'll play a key role in delivering an excellent customer experience while ensuring financial processes are completed accurately and on time. What you will do: Review customer contracts and prepare accurate invoices using Harvest and Xero in line with agreed billing schedules. Manage customer accounts receivable enquiries, investigate account issues, and provide timely resolutions. Prepare and issue customer statements as required. Investigate and resolve invoice disputes and billing discrepancies, escalating where appropriate. Process customer payments, reconcile receipts, and maintain accurate customer account records in Xero and Harvest. Obtain and securely manage customer payment information for credit card transactions. Perform monthly customer account reconciliations. Proactively monitor overdue invoices and follow up with customers via phone and email to ensure timely payment. Maintain the aged receivables report, providing regular updates on outstanding balances, collection activity, and potential risks. Escalate significantly overdue or high-risk accounts to the Financial Controller in accordance with company procedures. Collaborate with Sales and Customer Success teams to set up new customer accounts and ensure information is accurate across all systems. Support the Financial Controller with the development and continuous improvement of accounts receivable policies and procedures. Ensure all month-end accounts receivable processes are completed within agreed deadlines. Assist with finance projects and other ad hoc duties as required. Maintain accurate customer records while handling confidential information with professionalism and discretion. What we are looking for : You'll be an organised, proactive finance professional who enjoys building positive customer relationships while maintaining strong financial controls. Minimum 3 years' experience in a finance team, with a focus on Accounts Receivable, Billing, or Credit Control . Experience dealing directly with customers. Experience using accounting software, preferably Xero . Good working knowledge of Google Workspace , including Sheets, Docs, and Drive. Ability to prioritise workload, meet deadlines, and work independently. High level of integrity and ability to manage confidential information. Desirable Experience -Its not a deal breaker, but ideally you will have: Experience using Harvest is desirable but not essential. Department People and Finance Role Finance Locations PlotBox HQ Remote status Hybrid About PlotBox PlotBox helps cemeteries and crematoriums do their important work more easily. Our cloud-based software brings together mapping, records, and operational tools in one place, supporting deathcare teams to work efficiently and plan with confidence. Backed by a global team of 130+ people across the UK, APAC, and the US, we’re proud to partner with organisations around the world.