Billing, Collections & Revenue Accounting Specialist

Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M Vapi (/ˈVɑːpi/): Voice AI that resolves, not transfers Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life Trusted by 1 million developers building the future of voice agents Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised Try talking to Vapi now! Why We’re Hiring for this role You'll own the order-to-cash cycle end to end - accurate billing (including usage-based), invoicing, accounts receivable, collections, and cash application - keeping DSO low and customers happy. What you'll do 30-60-90 Day Plan First 30 Days: Learning & Foundational Setup Understand the billing systems (e.g., Stripe, Metronome) and current workflows. Begin managing daily billing operations: generating invoices, QA, and applying cash. Shadow customer billing inquiries to understand communication with Sales/Customer Success. Review existing revenue recognition (ASC 606) processes and deferred revenue schedules. 60 Days: Process Optimization & Operational Ownership Take full ownership of the order-to-cash cycle: billing, collections, and AR aging management. Actively manage billing disputes and maintain low DSO. Partner with Sales/Customer Success to resolve billing inquiries independently. Begin assisting with month-end close activities (journal entries and reconciliations) for AR and revenue. 90 Days: Process Improvement & Strategic Support Identify and implement improvements to the billing system and wider billing processes. Lead month-end close support for AR and revenue with minimal supervision. Evaluate and optimize usage-based/consumption rating setups. Provide strategic support for revenue accounting and audit readiness. Who You Are 3-6 years in billing, AR / collections, or revenue accounting, ideally at a SaaS company Hands-on experience with usage-based billing systems Familiarity with revenue recognition principles (ASC 606) Strong collections and DSO-management track record High attention to detail and comfort working cross-functionally Experience with consumption / usage pricing models a nice to have Experience supporting month-end close and audit requests a nice to have Why Vapi: Generational impact : Build the human interface for every business Ownership culture : 70% of the company are previous founders Kind team : The founders, Jordan and Nikhil, are Canadians Tier-1 Investors : YC, KP seed, Bessemer Series A What We Offer: Real stake : We offer a competitive salary and excellent equity ownership Comprehensive health coverage : medical, dental, and vision plans Team love : We love hanging out, and we do quarterly off sites Flexible time off : take what you need More : catered meals, transportation, gym, and a $10k annual L&D budget Salary Range : $120,000 - $140,000 per year Vapi is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team.