Billing & Costumer Support Specialist

About The Role

We are seeking a detail-oriented and customer-focused Billing & Customer Support Specialist to join our team on a temporary basis. The primary focus of this role is the accurate and timely preparation, processing, and administration of customer invoices, ensuring compliance with internal procedures and contractual arrangements.

You will be responsible for creating and maintaining invoices, resolving billing-related enquiries, monitoring invoice accuracy, supporting collections activities where required, and maintaining customer and billing information within Microsoft Dynamics 365. In addition, you will serve as a key point of contact for customers, providing high-quality support and ensuring a positive customer experience throughout the billing and service lifecycle.

The successful candidate will combine strong invoicing and administrative skills with excellent customer service capabilities. The role requires a high level of accuracy, strong organisational skills, attention to detail, and the ability to collaborate effectively with Finance, Sales, and Customer Success teams to ensure efficient and professional billing operations.

Key Responsibilities

Billing & Invoicing

• Prepare, review, and issue customer invoices accurately and promptly.
• Manage subscription renewals, contract amendments, credits, cancellations, and billing adjustments.
• Review customer contracts and licensing arrangements to ensure correct invoicing and pricing.
• Monitor outstanding invoices and support collections activities, including payment follow-up and resolution of billing queries.
• Investigate and resolve invoice discrepancies, billing disputes, and customer account issues.
• Maintain accurate billing records and supporting documentation.
• Identify opportunities to improve billing processes, controls, and overall efficiency.
  
  

Customer Billing Support

• Serve as the primary point of contact for customer enquiries related to invoices, payments, account balances, and billing matters.
• Provide timely and professional responses to customer requests and billing-related issues.
• Support customer account setup, invoicing preferences, purchase orders, and payment requirements.
• Coordinate with Sales, Customer Success, and Finance teams to ensure billing information is accurate and complete.
• Escalate complex billing issues and customer disputes to the appropriate internal stakeholders when required.
• Maintain positive customer relationships through excellent service and effective issue resolution.
• Support process improvements and automation initiatives within the billing and invoicing function.
• Assist in the development and maintenance of billing procedures, controls, and documentation.
  
  

Systems & Data Management

• Maintain customer, contract, pricing, and billing information within Microsoft Dynamics 365.
• Update customer records, products, subscriptions, and related administrative data.
• Ensure data accuracy, completeness, and compliance with internal policies and procedures.
• Generate reports and dashboards to support Finance, Customer Success, and management decision-making.
• Support system testing, data clean-up activities, and continuous improvement of billing and customer account processes.
  
  

Required Skills

• Strong billing, invoicing, and administrative skills.
• Experience processing and managing customer invoices with a high level of accuracy.
• Excellent attention to detail and ability to identify and resolve billing discrepancies.
• Strong organisational skills with the ability to manage multiple invoicing deadlines.
• Excellent verbal and written communication skills in English.
• Experience maintaining customer, contract, and pricing data in business systems.
• Proficiency in Microsoft Office applications, particularly Excel, for invoice analysis and reporting.
• Customer-focused mindset with the ability to handle billing enquiries professionally and effectively.
• Experience with Microsoft Dynamics 365 or similar ERP/CRM systems is an advantage.
  
  

Preferred Experience

• Previous experience in a Billing, Invoicing, Accounts Receivable, Customer Support, or Customer Success role.
• Experience preparing, processing, and managing a high volume of customer invoices.
• Experience handling customer enquiries related to invoices, account information, subscriptions, and billing matters.
• Experience working with Microsoft Dynamics 365 or similar ERP/CRM systems.
• Experience maintaining customer, contract, pricing, and billing data.
• Experience supporting subscription renewals, contract amendments, credits, and billing adjustments.
• Experience working with international customers and multi-currency invoicing.
• Knowledge of VAT requirements and invoice compliance requirements.
• Experience working in a subscription-based, publishing, software, or service-oriented business environment.
• Strong ability to collaborate with Finance, Sales, and Customer Success teams to ensure accurate billing and a positive customer experience.
• Demonstrated experience in a role with a strong focus on billing and invoicing activities (approximately 75–85% of responsibilities), combined with customer support and service responsibilities (approximately 15–25%).
  
  

Salary & Fringe Benefits

We offer a temporary full-time position (37 hours per week) for one year, with a salary, depending the level of seniority and relevant work experience between EUR 3113 and 3680 gross per month.

Additionally, your salary is completed by an attractive package of fringe benefits, amongst others:

• Hybrid working
• Free office lunches from Monday to Thursday
• The possibility to work abroad for a maximum of three months per year
• Flexibility with 5.44% Personal Budget (individual choice to buy up to 33 days extra paid holiday per year or end of year bonus)
• Pension free of premium
• 8% holiday pay.
• Access to learning platform Coursera and performance management system Dialog
  
  

Do you have any questions on the content of the role? Please contact recruitment@ibfd.org.