Billing & Invoicing Assistant

We're looking for an experienced global billing & invoicing assistant to work within a dynamic, fast-paced international company in the subscription and advisory space. This individual will be responsible for creating and amending billing services in an accurate and timely manner, whilst resolving disputes and dealing with customer enquiries. You will have the opportunity to create new processes and policies whilst this function is still taking shape. You will be the key contact for all billing and collection queries and will cover a multitude of complex BAU billing/invoicing tasks. A highly motivated individual with the ability to work proactively and independently, you must be able to communicate at all levels and across functions. This is a newly formed role and the successful candidate will help to shape the this function, providing invaluable feedback and suggestions for improvements. Key Responsibilities Review and manage new executed contracts sent to Finance Contract mailbox by placing each email to its designated entity folder. Collaborate with the team or other department to ensure “accuracy” of billing schedule whenever needed. Review, analyse and understand each executed contract assigned to you to create (a) customer account, (b) create and (c) modify billing schedule in line with new executed contracts terms. Generate invoice once billing schedule is created, send to the client within the same day. Generate credit note with an approval based on existing process/policy. Post cash payment received in the bank on daily basis. Respond to billing and invoicing queries. Develop and maintain strong relationships with stakeholders, facilitating regular review meetings to focus on reoccurring issues and key performance metrics. Review existing policies, find loopholes to initiate revision for process improvement. What we are looking for Required attributes: Proven successful experience within billing/invoicing teams Knowledge of billing and accounting processes Proficiency in Microsoft Dynamics 365 Strong organisational skills, financial analysis and attention to detail is required. Has a can-do attitude. A highly motivated individual with the ability to work proactively and independently. Experience in developing strong internal relationships as this role will impact the full end to end journey. Excellent written and verbal communication and negotiation skills, particularly in liaising with Sales Teams and External Customers. A collaborative problem-solving approach. Desirable Attributes: Proficiency in accounting software programs Compliance and regulatory understand/experience Background in subscription and/or advisory business. What we offer The opportunity to contribute to the continued development of a successful and thriving finance team in a fast-paced and exciting industry. A dynamic, intellectually stimulating, and supportive environment A fun, informal and international work culture Private medical insurance Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects