Billing Manager

About Us We started Nomad Internet because we believe that rural communities are special, but remote areas can be very challenging without access to reliable high-speed internet. If you have ever experienced living in a rural community, you can understand the struggles of poor internet quality. It can ruin your whole day to plan around the internet randomly “going out”. Rural communities need access to High-Speed Internet just as much as urban folks do. But, they are often left out of the Internet conversation in America. Then, they are expected to be ok with 2nd class internet. The same internet that has been publicly funded over and over again without any improvements. We felt it was time for a change! Over the last 4 years, with the help of rural communities around the country, we are now one of the largest rural internet providers in the country! Nomad Internet provides the best wireless internet you can possibly experience. With our use of C-band spectrum and the Nomad Omega, Air and Raptor modems, most Nomad Internet customers experience speeds between 100-200mbs. Plus, the Nomad Air Travel option allows customers to take this internet anywhere they travel! At Nomad Internet, we are the best in the world at one thing: Rural Internet. Our entire focus is bringing reliable, high-speed wifi to rural communities, and we want you to put us to the test. Job Description This is a remote position. Key Responsibilities: 1. Billing Operations Management: Oversee all billing operations, including invoice generation, account reconciliation, and payment processing. Ensure billing accuracy and compliance with financial policies. 2. Team Leadership and Development: Lead, manage, and train the billing team. Provide guidance and support to staff members, ensuring they are well-equipped to handle billing tasks effectively. 3. Customer Service and Issue Resolution: Address and resolve complex billing inquiries and disputes from customers. Provide excellent customer service in handling these issues. 4. Process Improvement and Automation: Continuously assess and improve billing processes and systems for greater efficiency. Implement automation tools where applicable to streamline operations. 5. Financial Reporting and Analysis: Prepare and present detailed reports on billing activities, including analysis of revenue, outstanding accounts, and other key financial metrics. 6. Compliance and Policy Development: Ensure billing operations comply with relevant laws and regulations. Develop and update billing policies and procedures. 7. Collaboration with Other Departments: Work closely with the sales, customer service, and accounting departments to ensure a cohesive approach to billing and account management. 8. Accounts Receivable Management: Oversee the management of accounts receivable and ensure timely collection of payments. 9. Data Management: Maintain accurate and up-to-date billing records and customer data. 10. Technology Utilization: Utilize billing software and other technology tools effectively to manage billing operations. Requirements Qualifications: - Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. - Proven experience in billing, accounts receivable, or a similar financial role. - Strong leadership and team management skills. - Excellent organizational and time-management abilities. - Proficiency in billing software and strong computer skills. - Knowledge of accounting principles and financial regulations. - Strong communication skills, both verbal and written. - Ability to analyze financial data and prepare reports.