Billing Operations Analyst

Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home. With a national footprint, cutting-edge technology, and a strong commitment to innovation and patient-centered care, our teams play a vital role in improving outcomes for millions of patients each year.

The Billing Operations Analyst is a hybrid role that combines data analytics, billing accuracy, and process optimization across the company’s wholesale billing operations. This position supports commercial account receivables portfolio and the wholesale billing workflow, ensuring invoices are accurate, contract‑compliant, and supported by clean, reliable data.

Specific duties include, but are not limited to:

• Analyze billing, collections, and operational data to identify trends, discrepancies, and root causes of denials, short pays, and SLA‑related issues. Build and maintain dashboards, aging reports, and performance metrics for leadership, highlighting risks, opportunities, and process gaps.
• Audit wholesale invoices for accuracy (volume, modality, contract rates, CPT/HCPCS coding, performance guarantees). Track SLA performance (turnaround time, quality metrics, service delivery) and quantify financial impact of SLA misses. Maintain detailed documentation in billing systems, including claim status, escalation paths, and resolution notes. Prepare ad hoc reports for operations, sales, finance, and revenue cycle leadership.
• Support month‑end close with data validation, reconciliation of payments, and variance analysis.
• Lead process improvement initiatives across Wholesale billing, focusing on reducing errors, shortening cycle times, and improving data quality. Recommend workflow enhancements, automation opportunities, and documentation improvements to strengthen billing accuracy. Assist with system enhancements, contract audits, and special projects related to revenue cycle optimization.
• Audit billing inputs and outputs to ensure accuracy before submission to commercial clients, hospitals, radiology groups, and medical facilities. Research and resolve billing discrepancies, underpayments, short pays, and contract variances. Support A/R follow‑up for commercial accounts, including payment collection, dispute resolution, and credit/adjustment recommendations.
• Partner with field operations, sales, and contract teams to validate service delivery and resolve disputes. Provide customer service to clients regarding invoice questions, contract terms, and billing corrections.

Required Qualifications:

• High School Diploma or equivalent experience required.
• 1–4 years of experience in medical billing, accounts receivables, revenue cycle, or healthcare financial operations.
• Strong analytical skills with the ability to interpret financial data, billing reports, CPT/HCPCS codes, and contract terms.
• Proficiency in Microsoft Excel (pivot tables, VLOOKUPs) and comfort with billing/ERP systems.
• Excellent attention to detail, accuracy in data entry, and ability to identify patterns or anomalies in large datasets.
• Strong communication and customer service skills, including the ability to handle escalated client inquiries professionally.
• Ability to calculate discounts, adjustments, percentages, and contract‑based pricing.

Preferred Qualifications:

• Associate's Degree or equivalent experience
• Experience in radiology, imaging, or mobile healthcare billing (MRI/CT/PET).
• Familiarity with commercial hospital/health system contracts, SLAs, and volume‑based pricing.
• Experience with revenue cycle software (Epic, Cerner, or similar).
• Knowledge of HIPAA and healthcare compliance.
• Prior experience in process improvement, workflow redesign, or data automation.

At Akumin, we invest in the well-being of our employees, so you can bring your best self to work each day. You can expect to see the following benefits:

• Competitive compensation
• Flexible scheduling
• Cross training opportunities
• Medical, dental, and vision insurance
• HSA accounts with employer contributions
• 401(k) eligibility with employer match
• Paid holidays
• Defined PTO and sick time programs

Eligibility for benefits will vary based on role type and hours worked.

Akumin Operating Corp. and its divisions are an equal opportunity employer, and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

#LI-remote

#LI-AM1

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.