Billing QA

Program: FM-Rentokil BLI/Process Name: NA Billing Designation: Senior Analyst No of Head Count (s): 1 New Hires/Replacement Hires (HC) by Designation Replacement Billed /Unbilled / BU / OPS Bench Billable SFDC ID for Billed New Opportunity Reasons to hire Unbilled / Bench N/A City / Location: Muntinlupa City Standardized skillset: [Refer attached excel] Shift (APJ / EMEA / US / Any combination): US Reporting Manager : Kristine Tamayo Educational Background: College Graduate Experience Required: 2~3 years Job Description: Key Responsibilities - Audit invoices and billing statements for accuracy, completeness, and compliance with company policies and contractual terms. - Identify discrepancies, errors, or inconsistencies in billing data and resolve them promptly. - Collaborate with billing, accounts receivable, and customer service teams to investigate and correct billing issues. - Maintain detailed records of audit findings and corrective actions. - Prepare audit reports and summaries for management review. - Monitor billing processes to ensure adherence to internal controls and regulatory standards. - Assist in the development and implementation of billing audit procedures and best practices. - Support internal and external audits by providing documentation and explanations as needed. - Analyze billing trends and patterns to detect potential fraud, overcharges, or underbilling. - Recommend process improvements to enhance billing accuracy and efficiency. - Ensure timely follow-up on audit findings and track resolution progress. - Validate billing data against contracts, service agreements, and purchase orders. - Coordinate with IT or systems teams to troubleshoot billing system issues or data mismatches. - Train and support billing staff on compliance standards and audit procedures. - Stay current with industry regulations, billing standards, and best practices. Client Approval mail: Comments Preferred Start date: (induction date) 30 Days Collaborators: Maria Antonette Sambas Workplace: WFM, WIO, Hybrid WFH