Billing Specialist

At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role As a Billing Specialist at Bloomerang, you are a part of a team that oversees the billing process for our customers. Your responsibilities will include setting up new accounts, resolving billing issues raised by customers, working with stakeholders to request pertinent information, and participating in various projects to improve the quality of the billing process. What You Will Do Gain a deep understanding of the sales process from contract inception to billing & collection. Work cross-functionally with a team to complete various tasks including invoicing, collections, phone support and e-mail customer service. Oversees daily operations such as upgrades, cancellations, payments and refunds on the billing platform. Research and resolve payment variances by partnering with the customer and account managers. Look for process improvement and opportunities to automate tasks to streamline Manage the billing cases in Salesforce Open new accounts as well as make updates to existing accounts Move seamlessly through various billing systems as well as the Salesforce CRM for all account information and invoicing Collaborate with parallel teams to provide support and solve issues Assist in various team projects, ad hoc projects and relevant audits Working cross functionally with our sales and customer success teams What You Need to Succeed 1‐3 years’ experience working in billing or accounts receivables Analytical, detail‐oriented, and strong organizational skills a must Ability to pivot and multi-task when needed Excellent communication skills. Must be able to provide and receive feedback Positive attitude and desire to work in a space that impacts Non-profit organizations Nice to Have But Not Required Experience with: Ordway, Zuora and Salesforce Benefits Health + Wellness You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. Time Off You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more! 401k You'll receive a 401k match to help invest in your future. Equipment Everything you need to be successful, shipped right to your door. You got this. We got you. Compensation The salary range for this position is $49,200 - $55,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws Location This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. Accommodations Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application. Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.