Billing Specialist

WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays. ABOUT THE ROLE We are looking for an experienced and dynamic Billing Specialist to join our growing FinOps team, based in Lisbon. This role will be responsible for owning billing operations for our US and Brazil markets, working closely with our Product and Account Management teams to ensure new customers are set up accurately and billing runs smoothly. You'll be joining a global billing team spread across Portugal, Stockholm, and the US. Key Responsibilities: Billing Operations: Own end to end billing for the US and Brazil markets Set up new customers in our billing systems, ensuring accuracy from day one Collect and manage W9/W8 tax documentation as part of the customer onboarding process Partner closely with Product and Account Management teams to ensure the right information flows through to support accurate, timely billing Support global implementation activity for new customers, working with our VP of Global Implementation Cross Functional Collaboration: Act as a key point of contact for billing related questions from Product and Account Management Work with the wider FinOps team (10-12 people) and the billing sub team (3-4 people across Portugal, Stockholm, and the US) to maintain consistent processes Support the transition of processes as parts of the function evolve Track and Optimise Performance: Utilize system data and reporting to track key billing operational metrics Drive continuous improvement in accuracy, timeliness, and operational efficiency Qualifications: Experience: 2 to 3 years of billing experience, ideally within the Americas Tax Exposure: Some experience with tax documentation collection (W9/W8) is a plus System Proficiency: Comfortable working with bespoke or evolving billing systems, no specific platform experience required Skills: Strong analytical and Excel skills, high attention to detail, and a collaborative working style Mindset: A startup mentality, comfortable in a fast paced, evolving environment, and confident working independently as an individual contributor Languages: Fluent in English and Portuguese Shape Your Role and Make an Impact Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.