Billing Supervisor

Department: Financial Services | Advanced Infusion Care

Position Summary

Advanced Infusion Care is seeking a motivated and detail-oriented Billing Supervisor to lead daily billing operations within our Financial Services department. This role is responsible for overseeing billing staff, monitoring productivity and performance, ensuring accurate and timely claim submission, and supporting the collection of reimbursement for services provided.

The Billing Supervisor works closely with the Billing Manager and Director to improve workflows, resolve billing challenges, maintain compliance, and achieve departmental financial goals. The ideal candidate is a hands-on leader who can develop employees, promote accountability, identify opportunities for improvement, and help the team deliver consistent, high-quality results.

Education and Experience

Bachelor’s degree in Business, Finance, or a related field preferred, or an equivalent combination of education and experience.
One to three years of revenue cycle management experience with demonstrated professional growth; home infusion experience preferred.
At least two years of direct or indirect leadership experience, including coaching, developing, motivating, and directing employees.
Strong organizational, analytical, communication, and problem-solving skills.
Ability to manage competing priorities while maintaining accuracy, productivity, and deadlines.

Essential Duties and Responsibilities

Team Leadership and Development

Supervise daily billing operations and monitor staff productivity, performance, and progress toward established goals.
Train and onboard new employees and provide ongoing coaching, training, and skills assessments.
Support employee development through goal setting, regular communication, performance reviews, and constructive feedback.
Assist with hiring, scheduling, employee evaluations, disciplinary matters, and recommendations regarding promotions and pay adjustments.
Foster a collaborative, accountable, and supportive team environment.
Assist staff with day-to-day questions and escalated issues, involving the Revenue Cycle Manager when appropriate.

Billing Operations and Reimbursement

Oversee billing workflows to ensure timely and accurate claim submission and maximize appropriate reimbursement.
Ensure confirmed delivery tickets are reviewed and appropriate billing action is taken within three days of confirmation.
Verify invoices are created correctly based on payer requirements and applicable billing guidelines.
Ensure claims contain the appropriate authorizations, diagnoses, supporting documentation, and other required information before submission.
Prepare, review, and submit clean claims electronically or by paper, as applicable.
Create and save drug invoices when required.
Audit billing documentation to confirm required paperwork is complete, accurate, and available before billing.
Monitor denied claims and ensure issues contributing to billing denials are addressed within five days of receipt.
Assist Intake and Reimbursement teams with escalated issues affecting billing accuracy, claim submission, or payment.

Financial Reporting and Compliance

Monitor billing accounts against accounts receivable records to help ensure payments are accurately accounted for and properly posted.
Prepare and distribute billing and financial reports as assigned.
Reconcile charges and invoices as part of the month-end close process.
Assist management with ad hoc reporting, audits, special projects, and process improvement initiatives.
Support adherence to departmental policies, procedures, payer requirements, and applicable regulatory guidelines.
Maintain patient confidentiality and comply with HIPAA requirements.
Respect and support patients' rights, privacy, and confidentiality in all aspects of job performance.

Additional Responsibilities

Assist the Revenue Cycle Manager and Director in achieving departmental financial and operational goals.
Identify opportunities to improve billing accuracy, staff productivity, workflow efficiency, and reimbursement outcomes.
Perform other duties as assigned.

What Success Looks Like

The successful Billing Supervisor will help ensure that:

Claims are submitted accurately and within established timelines.
Billing errors and denials are identified and resolved promptly.
Staff productivity and performance meet established expectations.
Employees receive the training, coaching, and support needed to succeed.
Billing workflows are consistent, compliant, and efficient.
The Financial Services team contributes to improved accounts receivable performance and appropriate reimbursement.

Steps to apply-

To apply for this role, you must complete a Culture Index Assessment to be considered. Copy and paste the link into your browser and press enter. Then select the corresponding position for which you are applying.

https://go.cultureindex.com/s/0BFB8F0000

Billing Supervisor- Infusion- Remote