Billing Support Specialist

Job Title: Billing Support Specialist
Department: Administration / Finance
Employment Type: Part-Time, Non-Exempt
Work Arrangement: Remote
Minimum Hours: 13 hours per week

Compensation: $22/Hour
Reports To: CEO/COO

Position Summary

The Billing Support Specialist supports A Blessing of Hope's billing operations by accurately processing employee service hours, mileage, and other information needed to submit claims and receive payment from state-funded programs. This position reviews information submitted by field staff, identifies missing or inconsistent documentation, enters and processes billing data, and helps ensure services are billed accurately and timely.

This position is focused specifically on billing data processing and support and does not perform payroll processing or determine employee pay.

Core Responsibilities

Billing Data Processing

• Process staff-reported service hours and mileage for state billing.
• Enter service information into applicable billing systems, spreadsheets, or software.
• Review service dates, times, units, mileage, client information, and other required billing data for accuracy.
• Ensure services are matched to the appropriate client, service type, authorization, and billing requirements.
• Process billing information according to established deadlines and internal procedures.
• Assist with preparing and submitting claims to state programs and/or applicable billing systems.

Documentation & Accuracy

• Review staff documentation for completeness before billing.
• Identify missing, incomplete, or conflicting information.
• Follow up with appropriate staff when corrections or additional documentation are needed.
• Maintain organized billing records and supporting documentation.
• Help ensure documentation supports services being billed. Nebraska DHHS requires providers to maintain service documentation and make it available when requested.

Mileage Processing

• Review mileage submitted by field staff.
• Verify mileage against established billing procedures and available documentation.
• Identify duplicate, missing, or questionable mileage entries.
• Enter approved mileage into the appropriate billing system or records.
• Coordinate with supervisors or staff when mileage corrections are needed.

Billing Review & Follow-Up

• Review billing reports for errors, missing information, or rejected items.
• Assist with correcting billing errors and resubmitting information when appropriate.
• Track outstanding billing items and follow up as needed.
• Assist with researching denied, rejected, or incomplete claims.
• Communicate billing issues to the appropriate department or supervisor.

Administrative Support

• Maintain confidentiality of client and employee information.
• Handle sensitive client and service information in accordance with company policies and applicable confidentiality requirements.
• Maintain accurate electronic records.
• Assist with billing-related reports and data reconciliation.
• Communicate professionally with staff regarding billing questions and corrections.

This Position Will NOT Be Responsible For

I would specifically put this in the job description because it will prevent confusion internally:

• Processing payroll
• Approving employee pay
• Determining employee wages or compensation
• Running payroll
• Managing employee benefits
• Hiring or terminating employees
• Making employment-related disciplinary decisions
• Providing accounting or tax advice
• Managing the company's overall financial accounts

The position supports the processing of information used for billing; it does not process payroll.

Minimum Qualifications

• High school diploma or equivalent required.
• Previous administrative, billing, data entry, accounting support, or healthcare/social services administrative experience preferred.
• Strong attention to detail and accuracy.
• Ability to work independently in a remote environment.
• Strong computer and data-entry skills.
• Ability to work with spreadsheets and electronic databases.
• Ability to identify discrepancies and follow established procedures to resolve them.
• Strong organizational and time-management skills.
• Ability to maintain confidentiality of sensitive information.
• Comfortable communicating with employees and supervisors to obtain missing or corrected information.

Hours

Minimum: 13 hours per week

Schedule: Monday- Friday, specified hours and days TBD