BioCrossroads - Sr. Manager, Operations

• Own and optimize internal operational systems, workflows, and digital tools, including Box, Asana, Microsoft Teams, and other platforms, to improve efficiency, accessibility, and collaboration.
• Serve as a primary resource for day-to-day operational needs, independently troubleshooting issues and coordinating with CICP, Resultant, and other partners to resolve challenges promptly.
• Proactively identify process gaps, recurring issues, and opportunities to streamline workflows, reduce administrative burden, and improve the employee experience.
• Establish and maintain clear processes, documentation, and tracking mechanisms that promote consistency, accountability, and operational continuity.
• Oversee the office environment, including supplies, inventory, and workspace readiness, ensuring a professional, organized, and welcoming environment.
• Anticipate evolving operational needs and recommend solutions that support the effectiveness and growth of the organization.
• Establish and monitor operational performance measures to evaluate the effectiveness, efficiency, and timeliness of key internal processes and workflows.
• Develop and maintain dashboards, reports, or other tracking mechanisms that provide visibility into operational performance, identify trends, and highlight areas requiring attention.
• Regularly report key operational metrics, progress against priorities, emerging risks, and recommended actions to the COO to support informed decision-making and organizational alignment.
• Recommend and prioritize process improvement initiatives based on performance data, stakeholder feedback, organizational needs, and potential impact. Develop recommendations that consider expected benefits, resource requirements, and implementation feasibility.
• Lead the implementation of approved improvements, monitor results, and adjust approaches as needed to strengthen operational effectiveness and continuous improvement.

Manage Financial Operations, Contracts, and Accountability

• Oversee credit card, invoice, expense reimbursement, and payment processes to ensure accuracy, compliance with established procedures, timely processing, and a positive experience for team members.
• Monitor outstanding receivables and independently manage collection processes, maintaining regular communication with external stakeholders to resolve payment issues and ensure timely follow-through.
• Manage contract workflows from initiation through execution, documentation, and renewal or closeout, ensuring appropriate approvals, accurate records, and timely completion.
• Track financial and contractual commitments, identify potential risks or delays, and proactively communicate issues and recommended solutions to the COO.
• Identify opportunities to strengthen financial workflows, improve internal controls, and increase visibility into outstanding payments, commitments, and administrative requirements.
• Exercise sound judgment and discretion when handling financial information and sensitive organizational records.

Lead Program Operations, Vendor Management, and Event Logistics

• Manage the operational components of BioCrossroads programs, including contracts, financial workflows, vendor coordination, and administrative processes, ensuring alignment with program objectives and organizational priorities.
• Manage vendor relationships, contracts, and service agreements, evaluating quality, cost-effectiveness, reliability, and alignment with organizational needs.
• Lead program survey processes, analyze results, identify relevant insights, and establish systems for organizing and tracking data over time to inform program improvements.
• Oversee data entry, quality, and tracking processes, primarily in Salesforce, and identify opportunities to improve platform functionality, data integrity, reporting, and workflow efficiency.
• Coordinate program planning and execution, proactively identifying logistical requirements, managing milestones, resolving challenges, and ensuring high-quality delivery.
• Lead event logistics from planning through execution, including venue selection, vendor and catering coordination, audiovisual requirements, schedules, budgets, and onsite operations.
• Build strong working relationships with internal teams and external partners to clarify roles, coordinate interdependencies, and deliver seamless, high-quality program and event experiences.
• Assess outcomes, gather feedback, and apply lessons learned to improve future programs, events, and operational processes.

Strengthen People Operations and Team Effectiveness

• Partner with the COO to coordinate hiring processes, manage candidate communications, and ensure a professional, organized, and timely candidate experience.
• Lead the ongoing execution and continuous improvement of onboarding and offboarding processes, ensuring employees have the information, resources, access, and support needed for successful transitions.
• Develop and implement opportunities that strengthen organizational culture, employee connection, and recognition, including work anniversaries and special occasions; make recommendations to leadership based on team needs.
• Maintain confidentiality and exercise sound judgment when handling sensitive personnel information and employee matters.
• Identify opportunities to improve internal communication, clarify processes, and strengthen the employee experience.
• Collaborate with colleagues to reinforce shared accountability, effective teamwork, and a culture that enables employees to perform at their best.

Advance Organizational Initiatives and Cross-Functional Collaboration

• Partner with the COO and colleagues across BioCrossroads to execute organizational initiatives and address emerging operational needs.
• Translate priorities into actionable plans, establish timelines and milestones, monitor progress, and ensure timely delivery of commitments.
• Proactively identify dependencies, competing priorities, and potential obstacles; recommend solutions and make appropriate decisions within the scope of the role.
• Strengthen collaboration across teams by clarifying responsibilities, communicating expectations, sharing information, and facilitating effective handoffs.
• Contribute operational insights and recommendations that support broader organizational goals, improve service delivery, and strengthen the experience of BioCrossroads' partners and stakeholders.
• Take on additional responsibilities and special projects as organizational needs evolve.

• Demonstrated experience in operations, business administration, program operations, or a related field, with a proven track record of independently managing processes and delivering results.
• Experience improving workflows, implementing systems, solving operational problems, and managing multiple priorities in a dynamic environment.
• Strong project management and organizational skills, including the ability to establish plans, manage timelines, track deliverables, and maintain accountability.
• Experience managing financial processes, contracts, vendor relationships, or administrative operations.
• Excellent written and verbal communication skills, with the ability to build relationships and work effectively with colleagues and external stakeholders at varying levels.
• Demonstrated judgment, discretion, and professionalism when handling confidential information and sensitive business matters.
• Preference given to candidates with experience in the life sciences industry, program operations, event management, fundraising, or sales.

• Community Focus – Ensures programs or areas of responsibility consistently meet the current and emerging needs of the people, partners, and communities we work with and serve in a way that delivers value and strengthens trust. Identifies opportunities to improve service delivery and aligns work with broader initiative priorities.
• Professionalism & Integrity – Sets clear expectations for accountability and ethical conduct within area of responsibility. Addresses risks to performance or compliance proactively, reinforces transparency and sound judgment, and ensures work reflects strong professional credibility and responsible decision-making.
• Collaboration & Relationship Building – Strengthens collaboration across programs or teams by proactively clarifying roles, expectations, and shared goals. Breaks down silos within scope, fosters diverse perspectives, and navigates complex interpersonal challenges constructively.
• Innovation & Continuous Improvement – Leads process improvements across programs or teams. Encourages thoughtful experimentation, leads others through change within area of responsibility, and applies lessons learned to strengthen performance and problem solving.
• Results & Impact – Applies understanding of organizational context to prioritize and execute defined strategy effectively. Designs and manages program-level plans aligned to strategy, resolves complex operational challenges, and makes trade-offs within authority to deliver measurable results.