Booking Coordinator (Weekend)

About Us At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued. We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team. When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive. We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds. At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of. We are here to help you level up. Job Description This is a remote position. We are looking for a Lean-Pro Booking Coordinator to play a crucial role in managing the operations of our sales team. In this role, you will be responsible for maintaining an efficient booking system, ensuring that every prospective client has a smooth and timely experience. You’ll handle scheduling, follow-up communications, and real-time coordination, ensuring that no lead slips through the cracks. This high-impact, high-ownership role is perfect for someone who thrives in fast-paced, dynamic environments and loves ensuring clients feel supported and cared for. Responsibilities: Booking & Calendar Management: Monitor, post, and reassign ghost sales calls to available Senior Health Advisors in real-time. Communicate with leads before their appointments to ensure timely connections and address no-shows or delays. Use tools like OnceHub and GoHighLevel to manage bookings, update calendar availability, and reschedule consults as needed. Handle refunds when necessary. Lead Coordination & Communication: Call leads who have purchased but haven’t scheduled their consultation to assist with booking. Manage reschedule requests and coordinate with the rescheduling team to follow up on unbooked leads. Respond to voicemails and route requests to the appropriate team members. Send personalized texts and emails using prewritten templates, ensuring effective lead engagement. CRM & Pipeline Support: Keep CRM updated with lead statuses (e.g., “needs scheduled,” “lost,” “rescheduled”). Complete and log calendar tasks like confirming rescheduled attendance. Track lead communication, refunds, and call outcomes in organized spreadsheets. Consult Support & Documentation: Provide leads with links to health assessments, questionnaires, and booking pages. Answer frequently asked questions using canned responses. Ensure leads are well-prepared for their consultation. Maintain accurate documentation on lead interactions, call attendance, and reassignment notes. Requirements At least 1 year of experience in customer service, booking coordination, or similar roles. Familiarity with CRM systems (e.g., GoHighLevel, OnceHub) and basic pipeline management. Strong verbal and written communication skills, with an ability to handle client inquiries professionally and efficiently. Ability to work in a fast-paced environment while managing multiple priorities. Attention to detail and organizational skills to ensure timely and accurate follow-ups. Proficient in using Google Workspace (Docs, Sheets, Drive) and communication tools such as Gmail, Slack, and Zoom. Experience in health or wellness industries is a plus but not required. Consistently meet deadlines and manage a high volume of tasks without needing constant direction. Proactively identify and resolve scheduling conflicts or potential issues before they escalate. Demonstrate a strong customer-first mindset and the ability to represent the brand with professionalism.