Border Network Development Manager (Laredo)

C.H. Robinson is seeking a Border Network Development Manager to help build and strengthen the cross-border ecosystem that supports reliable, scalable U.S.–Mexico operations. In this role, you will serve as a key external market representative, developing strategic partnerships with carriers, shippers, cross docks, drayage providers, border warehouses, and customs-adjacent vendors. You will help create customer opportunities, expand carrier capacity, and align vendor relationships to support high-quality service, competitive pricing, and long-term growth. This is a highly collaborative role where you will partner closely with Sales, Operations, Compliance, and Procurement to drive success across the border network. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy. Responsibilities: The duties and responsibilities of this position consist of, but are not limited to, the following: Diagnose customer needs, qualify opportunities, and support Sales in designing and closing cross-border solutions Educate internal teams on cross-border requirements, market trends, and operational best practices Identify continuous improvement opportunities that strengthen shipper experience, network performance, and service execution Own and develop strategic relationships with warehouse, facility, vendor, and border partners Conduct business reviews, site visits, and performance discussions to ensure SLA and KPI expectations are met Negotiate partner renewals, expansions, pricing strategies, and service growth opportunities Serve as a subject matter expert on cross-border operations, influencing internal strategy and business decisions Build, develop, and retain a high-quality portfolio of cross-border carriers in partnership with capacity and portfolio teams Monitor carrier performance across key metrics, including PTA, OTD, dwell, compliance, SOP adherence, and service expectations Act as the escalation point for major service issues, leading root cause analysis, recovery planning, risk communication, and partner-driven improvements Required Qualifications: High School Diploma or GED Minimum 5 years of experience in logistics, transportation, supply chain, or cross-border roles involving carrier, customer, or vendor engagement Fluency in written and verbal English and Spanish Ability to travel up to 25%, (domestic and international) Preferred Qualifications: Bachelor’s degree from an accredited college or university Previous logistics industry cross-border or border-market dynamics (e.g., Laredo, El Paso, Calexico) strongly preferred Strong organizational and problem resolution skills Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences Experience consulting with multiple stakeholders across varying organizational levels, both internally and externally Ability to build strong relationships with customers, carriers, warehouse partners, and external partners Thrives in a fast-paced, high-volume, results-driven environment Prior people leadership experience preferred Proficient in Microsoft Office Suite of programs Values a diverse and inclusive work environment We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience. Compensation Range $77,000.00 - $173,600.00 The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE\Disabled\Veteran Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Three medical plans which include Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team-building opportunities Learn more about our benefit offerings on our BENEFITS & WELLBEING page