BPO - Client Technology Associate (Hybrid Setup)

You’re fluent in two languages: advanced technical diagnostics… and plain English that executives actually understand.

Unity Communications is looking for a Client Technology Associate who can live in both worlds: fluent in tech, but able to explain it without sounding like you swallowed a user manual. You’re the bridge between engineers and executives. The translator. The one who can turn “multi-layered infrastructure vulnerability exposure” into “Here’s what’s happening, and here’s how we fix it.”

Ready to be the Sherlock of the team? Apply today!

How You Spend Your Eight Hours

• Support Client Technology Managers (CTMs) and Enterprise Service Delivery Managers (ESDMs) on assigned enterprise accounts

• Join client meetings and calls to provide technical insight and follow-up support

• Help manage the day-to-day technical and business relationship with large and national clients

• Perform infrastructure and cybersecurity reviews to identify risks and improvement areas

• Conduct deep dives and gap analyses to uncover technical issues and service opportunities

• Analyze financial processes, data, and documentation to identify discrepancies, risks, and improvement opportunities

• Support invoice finance, invoice analysis, reconciliation, and validation activities as needed

• Assist with Accounts Receivable (AR) and Accounts Payable (AP) processes and related financial inquiries

• Review and validate financial and invoice-related data for accuracy, completeness, and proper documentation

• Conduct financial data analysis and translate findings into clear, actionable insights

• Support finance-related projects, process improvements, and finance project management activities

• Manage finance-related tickets, cases, requests, and follow-ups to ensure timely resolution

• Translate technical and financial findings into clear, business-friendly language

• Analyze recurring incidents, financial discrepancies, and operational issues and recommend preventative solutions

• Coordinate with vendors (ISPs, software, hardware, and finance-related providers) as needed

• Assist with scoping calls alongside Account Management and Solution Engineering

• Document findings, recommendations, financial analyses, and action items clearly

• Provide administrative and operational support related to finance processes, including Finance Virtual Assistant (Finance VA) functions when needed

• Continuously grow your technical, financial, and business knowledge

What You Must Possess

• Strong understanding of IT infrastructure (servers, networking, cloud, endpoints)

• Working knowledge of cybersecurity best practices

• Tier 2 support experience or strong troubleshooting background

• Familiarity with Microsoft technologies (Windows Server, Active Directory, Microsoft 365, Azure preferred)

• Strong finance operations experience, including invoice processing, validation, analysis, and reconciliation

• Hands-on experience with Accounts Receivable (AR) and/or Accounts Payable (AP)

• Experience with financial data analysis and financial reporting

• Understanding of invoice finance and finance-related business processes

• Experience supporting finance projects or performing finance project management

• Experience handling finance-related tickets, cases, requests, or issue resolution

• Experience providing Finance Virtual Assistant (Finance VA) or finance administrative support

• Ability to assess technical and financial environments and identify gaps

• Experience with deep-dive analysis, gap analysis, impact assessment, and root cause identification

• Strong problem-solving and analytical thinking

• Ability to analyze financial information, identify discrepancies, and determine appropriate resolutions

• Ability to explain technical and financial issues and their business impact clearly

• Willingness to work in complex enterprise environments

• Confidence and professionalism, especially during customer calls

• Strong written and verbal communication skills

• Ability to simplify complex technical and financial concepts

• Strong time management and organizational skills

• Service-oriented mindset with strong ownership

• Eagerness to learn and grow into a strategic, client-facing role

What You Shall Receive

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service

• VL/SL credits upon regularization

• Friendly and supportive work culture

• 13th-month pay and other Philippine-government-mandated benefits

• Non-taxable allowances

• Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more

What You Should Consider

• Full-time position

• Monday to Friday, night shift

• Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.