BPO Sales Executive

BPO SALES EXECUTIVE - NEW BUSINESS HUNTER

THE ROLE THIS IS A HUNTER POSITION

This is not an account-management role. We need a true Sales Hunter someone obsessed with opening new doors, building pipeline from scratch, and winning multi-year BPO contracts. You will be responsible for identifying, pursuing, and closing new outsourcing mandates with brands, enterprises, and multinational organisations in South Africa and across key international markets including the UK, USA, Europe, and Australia. You will work closely with the CEO and senior leadership team and will have the full weight of a 26-year BPO brand behind you.

KEY RESPONSIBILITIES

· New Business Development: Proactively identify, prospect, and acquire new BPO/contact centre outsourcing clients across South Africa and international markets. This is your primary mandate.

· Full Sales Cycle Ownership: Manage the end-to-end sales process from lead generation, qualification, and solution design through to RFP/RFQ responses, contract negotiation, and deal closure.

· Pipeline Management: Build and maintain a robust, qualified sales pipeline using CRM tools. Provide accurate weekly/monthly forecasts and pipeline reports to the CEO.

· Solution Selling: Develop a deep understanding of CXG's BPO service portfolio (voice, digital, AI-augmented CX, back-office, collections, sales outsourcing) and craft compelling, tailored proposals for each prospect's needs.

· Market Intelligence: Stay ahead of BPO industry trends, competitor activity, pricing benchmarks, and emerging client needs locally and internationally and feed insights back to the business.

· International Market Development: Identify and develop opportunities in offshore/nearshore BPO markets including UK, USA, Europe, and Australia, leveraging South Africa's competitive cost base and skilled talent pool.

· Stakeholder Engagement: Build relationships with C-suite, Operations Directors, and Procurement executives at target organisations. Represent CXG at industry events, trade shows, and networking forums.

· Commercial Structuring: Work with internal operations and finance teams to cost and structure commercially viable outsourcing proposals that meet both client requirements and CXG margin targets.

· Campaign Handover: Ensure a smooth transition from sale to delivery brief internal operations teams thoroughly and remain engaged during the onboarding and ramp-up phase.

· CXG Brand Representation: Act as a CXG brand ambassador at all times, maintaining the highest standard of professionalism and market presence.

REQUIREMENTS & EXPERIENCE

BPO / Contact Centre Sales Experience (Essential):

· Minimum 5 years of direct B2B sales experience in BPO, contact centre outsourcing, or managed services selling to enterprise and mid-market clients.

· Proven track record of winning new BPO or contact centre outsourcing contracts, ideally of 1–3-year duration and R5m+ in value.

· Existing network of relationships with decision-makers at brands and corporates who outsource or are likely to outsource customer operations.

· Experience selling into multiple verticals including financial services, retail, telecoms, insurance, healthcare, or utilities.

International BPO Market Knowledge (Advantageous):

· Experience selling SA BPO/nearshore outsourcing solutions into UK, USA, European, or Australian markets.

· Understanding of offshore BPO value propositions cost arbitrage, English proficiency, time-zone compatibility, and cultural alignment.

· Familiarity with global BPO procurement processes, RFP/RFQ requirements, and compliance considerations.

Solution & Commercial Acumen:

· Ability to understand complex BPO operating models and translate them into compelling client-facing value propositions.

· Experience structuring multi-year outsourcing deals including SLA frameworks, pricing models (FTE, per-minute, per-contact), and risk-sharing arrangements.

· Strong commercial and financial literacy able to read a P&L, understand margin structures, and validate business cases.

Industry & Technology Knowledge:

· Understanding of contact centre technology platforms (cloud UCaaS, CCaaS, WFM, QA/QM, omnichannel, CRM integration).

· Awareness of AI-augmented contact centre trends including conversational AI, agent assist, automation, and analytics.

· Knowledge of relevant compliance frameworks (POPIA, GDPR, PCI-DSS) applicable to outsourced contact centre operations.

· Cyber security awareness and data security in BPO environments is an added advantage.

Qualifications:

· Degree or Diploma in Business, Sales, Marketing, or a related field or equivalent proven commercial experience.

Formal sales methodology training (SPIN, Challenger, MEDDIC, Miller Heiman) is advantageous.

PERSONAL ATTRIBUTES THE HUNTER PROFILE

· Relentlessly driven, self-motivated, and hungry for new business you are uncomfortable with a static pipeline.

· Natural relationship builder who earns trust quickly at senior levels and converts conversations into commercial opportunities.

· Resilient and persistent you handle objections and long sales cycles with confidence and strategic creativity.

· Commercially sharp with strong negotiation skills and the ability to defend value in competitive tender situations.

· Excellent communicator and presenter able to command a boardroom and craft persuasive, executive-level proposals and pitches.

· Highly organised with strong pipeline discipline you track every opportunity meticulously and forecast accurately.

· Entrepreneurial mindset you think like a business owner, identifying opportunities others miss.

· Adaptable and culturally aware able to engage effectively across diverse South African and international client environments.

· Collaborative internally you work well with operations, finance, and technology teams to build winning solutions.

· Able to work independently, remotely when required, and travel locally and internationally as the role demands.

TOOLS & TECHNICAL SKILLS

· CRM proficiency (Salesforce, HubSpot, Pipedrive, or equivalent) non-negotiable.

· LinkedIn Sales Navigator and modern prospecting tools.

· Microsoft Office Suite (PowerPoint for executive presentations, Excel for commercial modelling, Word for proposals).

· Proposal and pitch deck development able to produce polished, executive-ready materials.

· Familiarity with contact centre platforms at a commercial/conceptual level.

PACKAGE & CONDITIONS

Remuneration - Competitive basic salary + aggressive, uncapped commission structure

Location - Gauteng (primary) | Cape Town | Hybrid/Remote considered for the right candidate

Travel - Local and international travel required

Start Date - As soon as possible

Reporting To - CEO, CXG