BR Payments Ops Specialist

About the role We are seeking a detail-oriented Payment Specialist to join our team. In this role, you will support and optimize payment operations across Mexico, with a focus on transaction monitoring, operational efficiency, and payment performance. You will work closely with local third-party payment providers, internal stakeholders across operations and customer service, and customers to ensure seamless payment processes, issue resolution, and regulatory compliance. What you'll be doing Support end-to-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queries Collaborate with local payment providers and banks to ensure timely resolution of transaction-related issues Monitor transactions in real time to detect, investigate, and escalate suspicious or fraudulent activity Assist in analyzing customer payment behavior and trends to recommend improvements in payment flows and methods Contribute to operational enhancements by documenting workflows, SOPs, and process improvements Support the integration and testing of new payment technologies and solutions Ensure all payment operations comply with relevant regulations and internal policies Provide timely support during system downtimes or payment-related incidents to minimize customer impact What you'll bring Bachelor’s degree in Finance, Business, Risk Management, or related field (or equivalent work experience) 2–3 years of experience in payments, financial operations, or fintech/e-commerce environments Fluency in English Solid understanding of payment systems, funds flows, and reconciliation processes Experience with payment gateways, PSPs, or transaction monitoring tools is preferred Strong analytical and problem-solving skills with a data-driven mindset Excellent communication and interpersonal skills to work effectively across teams and with external partners Ability to manage multiple priorities and adapt in a fast-paced, remote-first environment What’s in it for you We have an office in a prime location within Mexico City! A competitive salary + individual performance based bonuses every quarter 28 days paid annual leave Referral bonuses & flash bonuses Top of the line equipment Annual company retreats to provide great internal networking opportunities If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.