Bridge Support Engineers with DRI 8576 M - LATAM

Join Akvelon — build products used by millions!

Akvelon is an IT company with 20+ years of experience and 1,200+ engineers across 15+ locations worldwide.
We work with both well-known global tech companies, including Microsoft, Facebook, Airbnb, Dropbox, and Pinterest, and with growing startups.
Our teams are involved in different types of engineering projects, from cloud solutions and AI/ML systems to big data, web, and mobile applications.
Since we are remote-first, our engineers work in distributed teams with flexible hours. We value ownership, clear communication, and the ability to take responsibility for your part of the work.

About the role

We are looking for a Site Reliability Engineer / .NET Engineer to support and improve a large-scale cloud platform.

The role combines production support, incident response, cloud troubleshooting, and hands-on .NET development. You will investigate deployment and configuration issues, resolve production incidents, support service onboarding, and implement engineering improvements to increase platform reliability and reduce recurring problems.

Requirements

• Strong experience with production incident response and troubleshooting

• Hands-on C#/.NET development and debugging experience

• Good knowledge of Azure and ARM deployments

• Understanding of cloud identity, access management, and security

• Experience with CI/CD and PowerShell

• Strong problem-solving and communication skills

• Ability to work effectively with multiple engineering and operational stakeholders

Nice to Have

• Experience with cloud deployment orchestration

• Knowledge of monitoring, logging, and telemetry

• Experience with Infrastructure/Configuration as Code

• Familiarity with NuGet and .NET package management

Responsibilities

• Respond to and troubleshoot production incidents and service issues

• Investigate failures related to cloud deployments, dependencies, configuration, and access

• Develop, debug, and test C#/.NET solutions

• Implement automation and configuration improvements

• Support service onboarding and deployment activities

• Perform root-cause analysis and implement preventive improvements

• Maintain troubleshooting guides and operational documentation

• Participate in critical incident/on-call coverage and coordinate incident resolution when required

Availability expectations

• Regular 8-hour shift within the 10 AM–10 PM PT coverage window, Monday–Friday (exact hours can be adjusted based on location and coverage needs)

• Participation in Sev2-only on-call rotation outside the regular shift

• Off-hours coverage is focused on critical incidents only, non-critical issues are handled during regular working hours