Brokerage Direct Sales Supervisor

35946 We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate . Connect with us on Instagram , LinkedIn and TikTok , and let’s build something incredible together! Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary Leads, manages and supports an assigned team of contact center agents to efficiently and effectively sell multiple assigned personal lines products to direct inbound prospective customers. Focuses on continuous improvement of customer experience, team performance and company results by leveraging operational resources to analyze and evaluate data and taking action. Consistently evaluates inquiries to provide feedback and coaching to employees regarding performance and regulatory compliance. Essential Job Functions Supervises assigned multi line personnel by developing staff performance and skills via leadership, coaching, motivation, and recognition. Monitors multiple systems to qualify risk and insure risk is placed with proper carrier. Monitors all aspects of team performance, including but not limited to, sales performance, customer experience, work product quality, efficiency, attendance and compliance with established company and regulatory guidelines. Identifies process and performance deficiencies and recommends courses of action to improve sales and resolve operations problems for the assigned unit. Implements corrective action as directed. Investigates and resolves escalated customer issues. Interprets and communicates procedural and regulatory changes to assigned staff. Compiles periodic and ad hoc reports and analyses as required. Participates in special projects and performs other duties as assigned. Ensures staff completes continuing education is maintained on all Property & Casualty lines of business. Stays current on latest underwriting guidelines for various carriers and products. Coordinates unit activities with other units as required to meet common objectives. Education Requirements High school diploma or equivalent required. Bachelor's degree preferred. Current P&C Insurance License required within 30 days of start. Experience Requirements Three years in personal lines sales, preferably in a call center environment, or equivalent experience in retail sales. Knowledge of direct sales methods and procedures Special Skill Requirement Leadership and supervisory skills including mentoring/coaching skills. Strong analytical and statistical skills. Strong PC and software skills. Benefits Farmers offers a competitive salary commensurate with experience, qualifications and location. o CA Only: $72,300 - $123,090 o CO & ME: $67,950 - $106,040 o HI/IL/MN/VT Only: $67,950 - $113,520 o MA Only: $67,950 - $113,520 o MD & VA: $67,950 - $113,520 o DC/NJ/NY/OH Only: $67,950 - $123,090 o Albany County, NY/Cleveland, OH: $72,300 - $106,040 o WA Only: $80,168 - $129,000 Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer Job Location(s): R_US - United States Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram , LinkedIn , and TikTok . Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com