Business Analysis Director

About the Team

The Business Operations, Strategy & Analytics team is a strategic partner to leaders across Wolters Kluwer, combining business operations, analytics, strategic planning, and operational excellence to solve complex challenges and deliver measurable outcomes.

The Opportunity

We are seeking an experienced Director to lead a team focused on improving business performance, operational effectiveness, and productivity across Wolters Kluwer. You will partner closely with senior leaders across business units, Finance, Technology, Strategic Sourcing, Global Business Services, and Corporate Functions — identifying opportunities, building alignment, and driving initiatives from concept through execution. Success in this role means leading through influence rather than authority, and bringing clarity and structure to ambiguous, high-stakes problems.

You will lead one of three pillars in a newly designed operating model, supported by an experienced associate director bench and dedicated business analysis capacity. The remit is broad across business performance, processes, and operating effectiveness, but anchored in cost savings and value realization: year one is about building the savings pipeline and the benefits-tracking discipline that supports it.

Key Responsibilities

Business Performance & Operational Excellence

• Build business cases, savings pipelines, and benefit-tracking methodologies that withstand financial scrutiny.
• Lead cross-functional initiatives that improve efficiency, service quality, cost position, and productivity, with measurable and sustainable outcomes.
• Develop and monitor KPIs, scorecards, and reporting frameworks that support executive decision-making.
• Identify business risks, performance gaps, and improvement opportunities, and recommend actions that close them.
• Design scalable operating models, governance frameworks, and management processes.

Strategic Analysis & Decision Support

• Structure and solve complex business problems using data, research, financial analysis, and stakeholder input.
• Translate quantitative and qualitative findings into concise, actionable recommendations for senior leadership.
• Develop executive presentations and business narratives that drive alignment and action.

Portfolio & Program Leadership

• Lead high-priority initiatives and special projects tied to key business objectives.
• Manage multiple workstreams simultaneously, balancing competing priorities and stakeholder expectations.
• Monitor progress, risks, and dependencies, and ensure initiatives are operationalized and embedded into the business.

Team Leadership & Talent Development

• Lead, coach, and develop a high-performing team of business operations and operational excellence professionals.
• Provide clear direction, prioritization, and feedback that enable people to grow.
• Build organizational capability by attracting, developing, and retaining top talent, and support broader succession planning.
• Foster an inclusive environment where diverse perspectives are valued, and continuous improvement is the norm.

Qualifications

Required

• Bachelor's degree required
• 10+ years in business operations, operational excellence, strategy, management consulting, analytics, or finance leadership roles.
• Proven track record leading complex cross-functional initiatives with measurable business impact.
• Demonstrated success partnering with and influencing senior leaders.
• Strong business, financial, and analytical acumen, with the ability to turn data into practical action.
• Exceptional problem-solving, communication, and stakeholder management skills.
• Proven ability to lead and develop high-performing teams in fast-paced, matrixed environments.

Preferred

• MBA or other advanced degree.
• Experience in software, SaaS, information services, or shared services environments.
• Experience leading cost optimization, productivity, or business performance initiatives.
• Experience applying analytics, automation, and digital capabilities to improve outcomes.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$165,400.00 - $295,600.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. ​

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Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. ​

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We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. ​

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We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. ​

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With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.​

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For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.​

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Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. ​

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More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

GDPR

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