Business Analyst

WHO ARE WE?

WE ARE A WORLD LEADER IN ENGINEERING AND IT SERVICES.

At ALTEN, we see our specialists as architects – today’s designers of tomorrow’s world.

As a leader in Engineering and IT Services, we support companies in their technological and sustainable transformation.

OVER 57,400 EMPLOYEES IN 30+ COUNTRIES, TO SUPPORT MORE THAN 6,500 CLIENTS WORLDWIDE.

We operate in all sectors: Aeronautics, Space, Defence, Security & Naval, Automotive, Rail & Mobility, Energy & Environment, Life Sciences & Health, Industrial Equipment & Electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government.

We carry out complex and highly technical projects throughout the value chain of the most prestigious companies worldwide.

Our motto: Building Tomorrow’s World Today!

Key Responsibilities:

• Gather, analyze, and document business requirements for the FAQ Bot platform.
• Create requirements specifications, user stories, and use cases.
• Coordinate with banks and content providers regarding CMS content management.
• Ensure the quality, consistency, and relevance of chatbot content.
• Monitor and analyze user interactions to identify improvement opportunities.
• Collaborate closely with the development team to translate business requirements into technical solutions.
• Support the implementation, integration, testing, and quality assurance of the FAQ Bot.
• Analyze user feedback and recommend enhancements to improve user experience.
• Communicate effectively with business and technical stakeholders.
• Provide project status updates, reporting, and documentation.
• Support deployment and release activities while ensuring compliance with financial sector regulations.
• Participate in Agile/Scrum ceremonies and project activities.

The ideal candidate for this position will have:

• Minimum 3 years of experience as a Business Analyst or in a similar role.
• Fluent English and good German language skills.
• Experience in gathering, analyzing, and documenting business requirements.
• Ability to create user stories, use cases, and functional documentation.
• Experience working with both business and technical stakeholders.
• Strong analytical and problem-solving skills.
• Experience with Agile/Scrum methodologies.
• Excellent communication and stakeholder management skills.
• Ability to work in a regulated environment and manage multiple priorities.

We offer a full-time employment contract

• Location – Cracow; work model – Remote
• Stable and long-term cooperation
• Well-defined career path at the European leader in engineering & IT consulting
• Opportunity to relocate and work in different ALTEN Polska branches
• After completion of the project, opportunity to engage in a subsequent one within the company
• Introduction and cooperation with dedicated Competences Manager

Benefits

• Medicover medical care
• Medicover dental care
• Medicover Benefits platform
• Medicover Sport card
• Referral Program
• Layette for a newborn employee’s child
• Group life insurance
• Pension scheme

We also offer cooperation based on a B2B or Contract of mandate (UZ).

We also guarantee:

• Access to professional certifications with our technology partners (e.g. Google, ISTQB)
• Access to relevant industry events
• Access to the Knowledge Sharing Program
• Access to Referral program

Join our team and let’s build tomorrow’s world today!

NOTICE: We kindly inform you that we will contact the selected candidates.

By clicking the "Send" button, you agree to the processing of your personal data included in the recruitment application by Alten Polska sp. z o.o., based in Warsaw, for the purpose of conducting the recruitment process for the position specified in the job advertisement. You can withdraw your consent at any time by contacting us at [email protected], which will result in the termination of the recruitment process and your application not being considered in future recruitments.

You can find the full information regarding the processing of your personal data at:

https://docs.altenpolska.pl/do_pobrania/Klauzula_informacyjna_dla_potencjalnych_pracownikow.pdf