Business Analyst (Fitness Operations)

Company Background Our client is a fast-growing high-value, low-price fitness operator focused on making fitness more accessible, inclusive, and engaging. Founded in 2014 and headquartered in Greenwood Village, Colorado, the company operates 70+ locations across the U.S. and continues to expand. Its HVLP 3.0 model follows a “mall of fitness” approach, offering members a wide range of fitness, wellness, and recovery options in one place. Recognized as a Great Place to Work for four consecutive years, our client continues to invest in growth, innovation, and operational excellence. Project Description Our company has been engaged to lead a new Member Management System initiative, beginning with a structured discovery phase and transitioning into subsequent phases of the project. The discovery phase is focused on assessing the existing platform, understanding operational needs, and defining a practical MVP scope for the future solution, ensuring the final recommendation is grounded in real business operations. Technologies Claude AI AWS React What You'll Do Conduct structured stakeholder interviews with client stakeholders, operations staff, club managers, power users, and subject matter experts to understand current workflows, needs, and pain points; Coordinate with field research activities to capture on-the-ground club operations, user workflows, and process gaps; Analyze existing system functionality and document a module-by-module feature inventory, including MVP, post-MVP, removable, and off-the-shelf functionality; Document business rules, workflows, and operational requirements across key business areas, including members, scheduling, billing and subscriptions, personal training, check-in and access control, POS, KidCare, and corporate operations; Facilitate MVP scoping discussions, define in-scope and out-of-scope functionality, and help prevent scope creep; Map feature dependencies and support definition of the minimum viable feature set for pilot locations; Provide business analysis inputs for roadmap planning, operational cost assessment, ROI modeling, delivery approach, and final assessment documentation; Participate in regular business-facing meetings and ensure clear communication between stakeholders and delivery teams; Job Requirements 4+ years of experience as a Business Analyst; Experience conducting stakeholder interviews and translating operational workflows into structured business documentation; Strong ability to document business rules, workflows, requirements, scope decisions, and feature dependencies; Experience evaluating software platforms and classifying features by priority, such as MVP, post-MVP, remove, or off-the-shelf; Strong workshop facilitation skills, with the ability to drive scoping discussions and support business decision-making; Experience supporting roadmap planning, MVP definition, and business / financial modeling inputs; Comfortable working with GitHub and Markdown-based documentation; Strong communication and presentation skills, with the ability to work directly with business stakeholders and clearly present findings; Familiarity with subscription-based membership businesses, fitness operations, or multi-location operations is a plus; English level: B2 or higher; What Do We Offer The global benefits package includes: Technical and non-technical training for professional and personal growth; Internal conferences and meetups to learn from industry experts; Support and mentorship from an experienced employee to help you professional grow and development; Health insurance; Sports activities to promote a healthy lifestyle; Flexible work options, including remote and hybrid opportunities; Referral program for bringing in new talent; Work anniversary program and additional vacation days.