System Analyst

In Goelett, we are an extraordinary mix of travel industry experts, product, and software engineers, developing a successful online booking tool for corporations and large organizations. Today, as a part of the sector leader S4BT Group, we support 500k+ business users making thousands of bookings a day. We're looking for an experienced System Analyst to help design and deliver scalable software solutions in a complex environment. You will work at the intersection of Product, Engineering, QA, and external partners, translating business needs into clear requirements and ensuring successful delivery of new features. The role requires strong analytical thinking, excellent communication skills, and the ability to understand complex systems and integrations. Experience in the travel industry or airline distribution is a plus, but not a requirement. What you will be doing: Analyze business needs and translate them into clear functional and system requirements. Prepare user stories, functional specifications, acceptance criteria, and supporting documentation. Design solutions together with Product Leaders and Engineering teams, balancing business needs with technical constraints. Analyze existing system behavior and identify opportunities for improvement. Investigate production issues, perform root cause analysis, and support resolution of complex product and integration problems. Work closely with developers and QA throughout the software development lifecycle to ensure requirements are well understood and implemented correctly. Collaborate with internal teams and external partners on system integrations and data flows. Support backlog refinement, effort estimation, release planning, and risk identification. Ensure solutions meet security, privacy, compliance, and quality standards. Contribute to improving analysis practices, documentation standards, and product development processes. What we're looking for: 3+ years of experience as a System Analyst, Business Analyst, or a similar role in software development. Experience in the travel technology industry, such as OTAs, airlines, GDSs, reservation systems, travel management, or travel platforms. Experience gathering and documenting business and system requirements, including user stories and acceptance criteria. Familiarity with Agile/Scrum development methodologies. Good understanding of REST APIs, JSON, and system integrations. Ability to analyze business processes and translate them into functional requirements. Strong analytical, problem-solving, and communication skills. Experience collaborating with Product Managers, Software Engineers, and QA teams. Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent practical experience). English proficiency (B2+) to work in an international environment. Nice to have: Knowledge of airline distribution, GDSs (Amadeus, Sabre), or NDC. Experience with SQL and API testing tools such as Postman. Familiarity with UML, BPMN, or sequence diagrams. Understanding of microservices or cloud-based applications.Curiosity to understand how complex systems work.