Business Analyst II

35617 We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate . Connect with us on Instagram , LinkedIn and TikTok , and let’s build something incredible together! Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary Acts as liaison between Business units and IT at senior level Possesses expertise in the business objectives, processes, and products Oversees business requirement gathering and analysis, risk assessment and project scope Mentors lower level colleagues Performs impact analysis Support development of application, conceptual design, testing and implementation activities Leads and manages project support staff for medium to large projects/enhancements affecting multiple business and IT departments. Essential Job Functions Develops business requirements through analysis on business activities, industry trends and sponsor requests. Works with business leader to define project scope. Performs impact analysis of business process changes/enhancements across the organization. Understands customers objectives, processes and products in order to make educated recommendations. Oversees business requirement gathering and analysis. Acts as liaison between Business Sponsors and IT staff. Supports application testing, implementation, and training activities. Performs quality review checks on project deliverables. Mentors/supervises lower level peers on project tasks by managing the daily and long term work efforts of assigned staff for a particular segment of work. Lead the identification, evaluation, and implementation of AI-driven solutions that enhance customer experience, operational efficiency, and service delivery across the Farmers Contact Center. Partner with Contact Center Operations, Technology, Data & Analytics, and Business leaders to develop and execute an AI roadmap aligned with strategic business objectives. Research emerging AI technologies, industry trends, and customer service innovations to recommend scalable solutions that improve agent productivity and customer satisfaction. Experience Requirements 2 years as a Business Analyst I, Project Manager or Process Analyst or 5 years of experience in related areas. Sound understanding of insurance loss, expense, growth and efficiencies. Ability to actively take part in meetings and conferences and communicate effectively. Capable of composing reports and high level technical explanations. Leads and manages project support staff for medium to large projects/enhancements affecting multiple business and IT departments. Education Requirements High school diploma or equivalent required. Bachelor’s degree preferred or equivalent relevant work experience. Completion of or actively pursuing a major insurance designation or Business Analysis Certification (CBAP) and currently certified for process improvement (Six Sigma or Z-Lean Yellow Belt). Benefits Farmers offers a competitive salary commensurate with experience, qualifications and location. o CA Only: $81,375 - $137,940 o CO & ME: $76,275 - $119,350 o HI/IL/MN/VT Only: $76,275 - $127,490 o MA Only: $76,275 - $127,490 o MD & VA: $76,275 - $127,490 o DC/NJ/NY/OH Only: $76,275 - $137,940 o Albany County, NY/Cleveland, OH: $81,375 - $119,350 o WA Only: $80,168 - $144,875 Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer Job Location(s): R_US - United States Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram , LinkedIn , and TikTok . Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: [email protected]