Business Analyst II, NYSI

Pay Range:

• Buffalo, NY: $84,000 - $89,000
• New York City, NY: $99,000 - $105,000

This position is also eligible for an annual performance-based incentive.

The American Arbitration Association (AAA) seeks a detail-oriented and analytical Business Analyst to support the operations of its New York State Insurance (NYSI) Case Management Center. In this role, you will play a key part in improving workflows, enhancing digital tools, and increasing the overall efficiency of case administration through business process automation. Responsibilities include gathering and analyzing requirements, mapping and documenting current and future processes, coordinating cross-functional initiatives, and supporting quality assurance testing and implementation efforts. This position works closely with technical teams, internal stakeholders, and external vendors to ensure the effective development and deployment of system enhancements, including AI-driven tools and dashboards that support case management and operational goals.

Work Environment

This position offers a remote work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location (New York City or Buffalo, NY). Compensation will be determined based on geographic location.

Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.

Qualifications

Education and Experience
Bachelor’s degree in Computer Science, Information Systems, Business, or related discipline, or equivalent combination of education and experience required. 4–6 years of prior work experience in business analysis, requirements gathering, QA testing, and/or software development. Experience or familiarity with business process automation, AI tools (e.g., natural language processing, machine learning, intelligent document processing), or data visualization platforms is a plus.

Knowledge, Skills, and Abilities

• Strong analytical and problem-solving skills to assess business needs, design solutions, and troubleshoot issues.
• Curiosity and adaptability to evaluate and incorporate new technologies that enhance business operations.
• Understanding of digital transformation concepts and the ability to champion change management in technology adoption.
• Ability to collaborate with technical and non-technical stakeholders to assess, test, and deploy AI-driven or automated solutions.
• Strong understanding of Agile and Waterfall development methodologies; able to align requirements gathering, testing, and stakeholder communications accordingly.
• Project management skills to coordinate testing efforts, manage releases, and ensure quality deliverables.
• Proficiency in SQL, data analysis tools, Microsoft Office applications, and case management systems.

About Us

The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.

The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Welcome

Thank you for your interest in a career with the American Arbitration Association. You can track your application status and complete any required tasks below.

About Us

The American Arbitration Association (AAA) and its global division, the International Centre for Dispute Resolution (ICDR), are global leaders in arbitration, mediation, and online dispute resolution. For over a century, we have helped resolve complex disputes with fairness, efficiency, and integrity — earning the trust of businesses, organizations, and individuals worldwide.

Today, we are transforming how disputes are resolved. As a digital-first, solutions-driven organization, we are integrating advanced technology, data, and AI-enabled tools to improve speed, accessibility, and the overall user experience.

Our culture is grounded in purpose, innovation, and continuous improvement. We are proud to be recognized as a best-in-class employer, offering meaningful careers where employees can grow, collaborate, and make a measurable impact. Our comprehensive benefits include health coverage, a 403(b) with strong employer contributions, student loan assistance, and generous paid time off — supporting both professional success and personal well-being.