Business Analyst / Junior Scrum Master

Location: Toronto, ON

Hybrid — 4 days per week in the office. Candidates must live within commuting distance.

• Position Type: Contract
• Contract Duration: 12 months (with potential for extension and conversion based on performance and business needs)
• Pay Rate: C$48.00–C$58.00 / Hour (CAD)
• Shift / Schedule: Monday–Friday, 9:00 AM–5:00 PM, 37.5 hours per week
• Travel Requirements: Not required

This role is responsible for ensuring that a development team (pod) is creating value for the organization through the delivery of customer-focused product increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, and continuously assessing customer feedback. Additional responsibilities include considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributing to a positive work environment, and ensuring that work embodies the Agile principles of transparency, collaboration, and engagement.

This is a Hybrid BA/Product Owner role supporting a leading financial institution's AI and Digital Unified Communications team, responsible for delivering customer banking communications such as SMS, email, push notifications, alerts, and secure messages.

CUSTOMER

• Partner with management to support the delivery of a product vision
• In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value
• Continuously align with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence
• Review performance analytics; recommend and champion strategies to enhance the customer or end user product experience
• Participate in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate
• Proactively engage established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes
• Create a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized
• Provide user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria
• Manage delivery initiatives and oversee development team (pod) backlogs
• Proactively raise issues that impede the efficient delivery of customer-focused increments
• Responsible for defect management and prioritization

SHAREHOLDER

• Adhere to enterprise frameworks or methodologies that relate to activities for own business area / journey
• Ensure on-going strategic alignment with senior management, providing feedback as appropriate
• Consider development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing priorities
• Understand the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate)
• Lead the submission and discussion on the Quarterly Business Review, with respect to their product
• Proactively manage business stakeholders to obtain inputs needed for product development in a timely manner
• Monitor the regulatory environment and partner with the senior management to consider changes to product strategy as needed
• Actively coordinate and engage in risk, quality and/or business testing management
• Empowered to make product delivery decisions, escalating to senior management as appropriate
• Actively communicate to business, technology and senior management regarding product changes and backlog priorities
• Single point of escalation for development team, providing guidance and decisioning as needed
• Work cohesively with peers to reinforce Agile processes
• Compile performance metrics and share with relevant stakeholders
• Define the OKRs in partnership with numerous stakeholders across the organization
• Protect the interests of the organization — identify and manage risks, and escalate non-standard, high risk activities as necessary
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
• Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices
• Integrate knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations
• Interpret internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
• Lead and integrate cross-function understanding within their own field of specialty, and/or projects with significant resource requirements, risk and/or complexity
• Solve or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
• Use sophisticated analytical thought to exercise judgement and identify solutions
• Impact the achievement of sub-function or business line objectives within the area they are accountable for
• Communicate difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
• Work autonomously as the lead and guide others within area of expertise
• Typically reports into a Product Group Owner

Additional Responsibilities (Hybrid BA/Product Owner Context)

• Manage approximately 30 concurrent work items across multiple business stakeholders and delivery timelines
• Lead end-to-end onboarding of customer communications for Canadian Personal Banking
• Own and prioritize the product backlog, refine user stories, define acceptance criteria, and validate story points
• Lead Agile ceremonies, including daily stand-ups, sprint planning, backlog refinement, and quarterly PI planning
• Coordinate developers, BSAs, and QA teams to ensure timely delivery
• Manage capacity planning, dependencies, risks, changing priorities, and stakeholder expectations
• Provide regular status updates to leadership and escalate delivery risks
• Coordinate sprint and quarterly demos, including presentations to executives
• Maintain confidentiality when handling sensitive or NDA-related initiatives

• 5-7 years of experience banking/ financial
• Prior experience using Scrum/Kanban project management frameworks: 5-7 years
• JIRA and Confluence: 5-7 years

• Strong Agile/Scrum experience and familiarity with sprint delivery
• Experience with backlog management, user stories, acceptance criteria, and story pointing
• Strong stakeholder management and ability to negotiate timelines and say no when necessary
• Ability to manage multiple workstreams and adapt quickly to changing priorities
• Technical understanding of APIs/endpoints, data mapping, payloads, parameters, and template variables
• Experience with capacity planning, risk management, and executive status reporting
• Proven experience planning, organizing, and facilitating Sprint ceremonies
• Strong communication skills — communicating with stakeholders, AVPs, and Executives
• Leadership mindset — ability to lead the pod
• Organizational skills and efficiency
• Ability to adapt to change
• Excellent organizational, multitasking, prioritization, and communication skills

• Kanban and SAFe experience
• Hybrid Business Analyst/Product Owner experience
• Experience working with technical teams in banking or financial services
• Strong presentation skills and experience conducting demos
• Understanding of Architectural Design
• Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
• Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

• Undergraduate degree in Business or related field required

• 5–7 years of overall experience in a similar role
• Target experience: 5–7 years; more senior candidates are welcome if comfortable with configuration and coordination rather than new product development

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

• Interview process: 1–2 rounds of interviews; panel interview if only one round — virtual, camera on (30–45 minutes)
• The team needs someone who can hit the ground running
• Candidates with a pattern of short-term contracts or job hopping will not be considered
• This role involves access to customer data

This client is a leading financial services and banking institution operating across Canada and internationally, employing tens of thousands of professionals in technology, digital, and business functions. The organization supports a diverse range of roles — including business analysts, product owners, solutions developers, and IT specialists — who collaborate within Agile delivery teams to drive innovation in customer-facing banking communications, digital platforms, and AI-enabled services.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-16285 Industry: Operations & Management

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