Business Analyst - Revenue Protection
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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About firmus energy
Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we’re looking for passionate individuals to join us at the forefront of this change. As part of our team, you’ll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.
Role Overview
Based at our Mallusk office, and reporting to the Revenue Protection Lead, the Revenue Protection Assistant will play an important role within the Billing Department, helping to protect company revenue and ensure customers are accurately billed for the energy they consume. This is an excellent opportunity to join firmus energy on a 12-18 month fixed-term contract, gaining valuable experience in a key business function that combines customer service, problem-solving, data analysis, and revenue recovery.
The successful candidate will support the identification and investigation of situations where revenue may be at risk, working closely with internal teams to resolve issues and maintain billing accuracy. The role will involve assisting with a wide range of Revenue Protection activities, including debt collection, customer account reviews, revenue recovery initiatives, and ensuring all energy consumed is correctly billed. This position would suit a proactive and detail-oriented individual who enjoys working with data, investigating issues, and collaborating with others to deliver positive outcomes for both customers and the business.
Role Responsibilities
- Provide analytical support to the Revenue Protection Lead to ensure regulatory compliance and licence conditions are met.
- Assist with the gas industry AQ determination process to ensure customer AQ’s are accurate
- Support the Revenue Protection Lead to ensure compliance with the “Code of Practice for energy theft”
- Monitor consumer gas usage and conduct meter read analysis and burn trends to identify and investigate potential revenue leakage
- Support debt recovery and credit management activities in accordance with company policies, procedures, and regulatory requirements.
- Contribute to the continuous review and enhancement of policies, procedures, and controls to support the effectiveness of the Revenue Protection function.
- Analyse customer consumption and billing data to identify and calculate appropriate refunds or back charges.
- Any other duties as directed by the Customer Billing Manager or Revenue Protection Lead
Skills, Knowledge and Expertise
Essential Criteria
-
Relevant degree in a numeric or business-related discipline, or equivalent relevant experience
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A minimum of 2 years' relevant experience gained within the UK in Billing, Finance or similar role
- Exceptional analytical and conceptual thinking skills
- Strong written and verbal communication skills
- Ability to analyse, interpret, and process large volumes of information accurately and efficiently.
- Proficient in the use of Microsoft Office applications, particularly Excel and Word.
- Self-motivated with the ability to work independently, using initiative to manage workloads and resolve issues effectively
- Strong attention to detail and commitment to maintaining high standards of accuracy and customer service
Desirable Criteria
- Experience working within the utilities sector or a regulated industry.
- Knowledge of debt recovery, customer account management, or revenue assurance processes.
- Experience of analysing customer accounts, billing, or consumption data.
Benefits
- Enhanced annual leave
- Up to 15% performance bonus
- Hybrid working after training
- Private Medical Cover
- Enhanced pension plan
- Life assurance
- Group income protection
- Enhanced maternity benefits
- Enhanced sick pay
- Recognition programs
On-Site Facilities
- Free on-site parking
- Electric car charging points
- New modern office space
- High tech workstations